Price Satisfaction
Discover whether pet owners feel they’re getting good value from their pet insurance plans. These reviews focus on pricing transparency, affordability, and overall satisfaction with plan costs.
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Great insurance
Great insurance. If you have pets you shouldn’t be without it.
Insurer: MetLife
By: customer
After being with a different insurance…
After being with a different insurance company for 10 years for my 10 year old dog I changed to PetsBest due to their pricing being half of the previous company. 4 months into the PetsBest policy my dog was diagnosed with cancer. Cancer was removed completely and she is doing great. Pet's best paid my large claim without any hassle exactly per the policy. I was very concerned being a new policy holder with an older dog, but they took care of me without issue. Highly recommend.
Insurer: Pets Best
By: Joe Cornell
Customer service quick and…
Customer service quick and knowledgeable Great prices Quick pay
Insurer: MetLife
By: Chin
Fantastic
Super easy to file claims and reimbursement is unbelievably fast. I will never not have MetLife pet insurance. Has been a blessing
Insurer: MetLife
By: Stephen Lawson
Pets Best a great pet insurance
Pets Best has always been a great insurance company. They have paid every claim I have made in a timely manner. Never had any problems when my Te Ata herniated 2 cervical disks, had surgery and rehab. Paid for everything. I have $250 deductible and pays 90/10. Very satisfied
No benefit for our family... we barely break even.
I lost money trying to figure out how the app worked because I would try and give up. NOTE: ALL the customer service people I spoke to were fantastic!! I think the thing that pretty much snapped it for me (we won't be renewing next year) is when we get an increase of 61 percent in our monthly cost. There will be no benefit. Might be beneficial to others but unfortunately not for us.
Insurer: MetLife
By: JTM
MetLife Rocks!!
MetLife pet insurance has been great from the beginning. Information for obtaining a quote, customer service and claims submission and processing is very easy. Customer support has always been able to answer any questions we have along the way. Policies are extensive and provide all the coverage we need for our three fur kids.
Insurer: MetLife
By: Sean M
PetsBest is really Petsworst, take the time to read
I used Trupanion for 14 years but the quote I got for my new pup was sadly unaffordable. I ended up with Petsbest because the policy they offered was comparable unfotunately, their service/practices aren’t even close. Our 1st vet visit was for some minor eye irritation and it took well over a month to get reimbursed. In comparison, Trupanion never took over 2-3 days. Two months ago, my pup injured his leg while playing. The bill for that was over 700.00 which I paid for with a credit card and the next day I submitted the claim. Once again it took so long to get reimbursed that if I hadn’t had the funds to pay the card off, I would have incurred interest charges on it. Most people don’t have the funds to pay their cards off. In those cases, the cost to have PetsBest includes interest charges. When I asked the vet about which insurance providers they see used the most, I told them I had Petsbest and they said they see a variety of providers but Petsbest is the only one who calls them constantly to argue every charge. That is not an acceptable practice. It’s draining on the staff and reminded me of the issues our own healthcare providers are facing with insurance providers. I’m in healthcare, I see it every day. Lastly, I got the renewal notice 6 weeks in advance and the premium was going to increase by 25%. I didn’t even finish the year with them, before the start of the final month, I found another insurance with better coverage for the same original price and switched. i cannot recommend PetsBest because their turn around time for reimbursement is unreasable and can ultimmately even cost you money, they second guess the vets treatment plans & bills they’ve agreed to pay and their rate increases are too high.
Insurer: Pets Best
By: Lukki Irish
Easy to set up
Easy to set up! Wonderful options customized for my pet & healthcare worker discount! More affordable than my current pet insurance with better benefits.
Insurer: MetLife
By: Mariah Bianco
RIP Healthy Paws - I miss what you once were!
I hzve had 4 dogs insured with Healthy Paws going back to 2011 - just a couple of years after they began business. Up until this past year there was no doubt as to their being an incredible 5 star company that was truly pet asd people centric, Enter Chubb who was doing some of their underwriting but bought them out and is now the owner. The company is already suffering greatly azd I can no longer recommend them. First as others have written I believe they are selectively targeting policies they want to dump by egregious rate increases. My dog's renewal came a few days ago. The real difference in her is her age it went from 7 to 8 - still young, but the rate increase was over 70% to $270 per month for 90% coverage and $500 deductible. In the past if you want to lower your premium, you wre offered multiple possibilities in the deductible and coverage level. I was offered one aLternatrive if I didn;'t want the new premium..... I was offered 60% coverage and a $1000 deductible. No other options. I understand the cost of veterinazry medicine is going up fast and I live in a pricey zip code but even then the cost of veterinary care has risen about 21% over the past 2 or 3 years on average,. 70% increase in my rates is disgusting, It doesnt stop there with economic pressure. My then 7 now 8 year old hazd one of her first actual claims - not even enough to get out of the deductible. Mind you she has been continuously insured since she was 8 weeks old and had proper examinations as a puppy and adult. There was no preexisting condition because she was insured at that age with a clear r4port and no history of claims, A no brainer. They kept demanding records that didnt exist and looking for conditions that werent there or wouldnt have mattered, Anything would be covered, because anything found would hazve been while she was insured with no preexisting anything,. They just wouldn;'t settle the claim. Customer service went from friendly in the old days to possibly outsourcfed (non US) and clearly not pet centric support,. They then made up a reason to deny my simple claimi that did not stand up to an appeall, I prevailed but it was a hassle that never would have happened in the old Healthy Paws, They were great, but now they're gone, apparently.
Insurer: Healthy Paws
By: Jeffrey Goodman