Price Satisfaction
Discover whether pet owners feel they’re getting good value from their pet insurance plans. These reviews focus on pricing transparency, affordability, and overall satisfaction with plan costs.
23,468 total
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Better experience that last year
No hassles like last year and paying claims. I adopted Blake last year and changed his name, kept advising that Blake and Bentley were the same and it got very frustrating when customer service couldn't understand and that I had no history of the dog other than what the rescue league gave me. This year is better but the premium is high
Insurer: MetLife
By: Paula Johnson
It was easy to sign up
It was easy to sign up for. It is affordable a month as well.
Insurer: MetLife
By: Bonita Delacruz
Everything was clear and concise
Everything was clear and concise, I like that! Reasonably priced, now I just hope if we have to take Stella in to the Vet - that process is smooth as well.
Insurer: MetLife
By: sriggle
Easy claim process
Easy claim process, affordable, and well worth the cost. Our dog broke his femur and we submitted our claim shortly after his surgery. The claim was approved within five business days. Saved us a few thousand dollars! Thanks you, Spot!
Insurer: Spot
By: Jeffrey Gruettert
Claim processing is chaotic and lengthy
Overall we had a negative experience with Pets Best insurance. It took about 5-6 weeks to process our very simple claim for a pet injury. There were instances when Pets Best said that they were missing documents when they had been in fact sent (I could see dates in my emails) and received by Pets Best. I had to make multiple calls to get representatives to double check everything. We could not count on their systems to do what they were supposed to do automatically. Then the representatives said there were problems with filetypes. Who is 2026 still has problems opening pdf's? We sent the filetype they requested but they still had technical problems on their end. After many calls, many emails, and many uploads to make sure that they were doing things correctly, the claim was able to move forward. We had to advocate to get expedited processing after all the chaos. Ultimately, for the cost of Pets Best, there was so much handholding we had to do for Pets Best employees to do their job, that it's really not worth it. We look forward to switching insurers in the future.
Insurer: Pets Best
By: Anja Zgodic
Been looking for over a month
Been looking for over a month, finally able tot put a plan together that fit my comfort level and budget.
Insurer: Nationwide
By: Mr and Mrs C
Good coverage and prices 👍
Good coverage and prices 👍
Insurer: Nationwide
By: customer
Great experience so far
Great experience so far . Best pet insurance I have used.
Insurer: MetLife
By: customer
Great experience with Metlife Pet Insurance
Although it was a bit of a process to get all my canine companion's medical records loaded for the first claim on his policy my experience with Metlife pet insurance has been really good. All claims have been reviewed and responded to in a timely manner. It's important to get the correct information loaded with each claim but uploading documents is easy and straightforward. I had transferred coverage from another company/policy and Metlife pet insurance was the only one that would cover preexisting conditions (as long as the companion had that condition covered by the proceeding policy); which was a really important factor as my companion did have pre-existing conditions that developed while under his prior policy. They have never given me any issues with that. This policy has been great and has definitely helped me keep up with necessary veterinary treatments for my companion and not have to worry about how I was going to pay for it.
Insurer: MetLife
By: J.W.
For $60/mo premium this policy paid $6…
For $60/mo premium this policy paid $6 on a 171.00 bill! The premium amounts are laughable and cost almost as much as human ins. lol ppl should realize if they save that money each month they would have money to pay for a vet bill. With the deductibles and for what it pays it’s absolutely not worth it! They are taking ppls hard earned money for something they DO NOT need. Put the premium you would pay in an account that earns interest and save it for that rainy day when and if it comes. Ty Joy
Insurer: Trupanion
By: Joy