Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
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Thank you!!!
I was very pleased, on the generous refund amount that I received after Gunners huge vet bill!
Insurer: Nationwide
By: Lydia
Rapid Review. Rapid Reimbursement.
Trupanion reviewed my claim and had payment in my bank account within a week. This is excellent service.
Insurer: Trupanion Canada
By: Sandra
Dependable
Very dependable insurance with no issues regarding our claims and payments.
Insurer: Nationwide
By: Jean
Reimbursement great but problems @ time
There was alot of confusion on the part of the VCA emergency animal hospital in Indio, ca, Trupanion and me. As soon as we knew our dog Allie had to go to emergency hospital I called Trupanion to see if we would have help. They did an emergency approval for $7000.00 and were so kind and wonderful on the phone. I asked them if they could pay the hospital directly and they said talk to hospital. The hospital said sure. But then said Trupanion got their plan of care but wouldn't send them any money at all until the final bill, even tho by this time our dog had cost thousands to treat and we had paid over our $1000.00 deductable. I called Trupanion and they said true...they won't pay til the final bill but I told them the hospital was hesitant to continue tests and treatments until something was paid. Neither side would change their stand on this. We were able to borrow money from our son and pay cash then we were reimbursed by Trupanion in several days. Unfortunately our beautiful girl died. It was very very hard to go through that and try to find a way to pay for her care at the same time. We thought we would have Trupanion to help us if anything like this happened so I was shocked. There should be a way partial payments can be made if a pet continues to be hospitalized. My daughter has wonderful things to say about Trupanion's help for her dog and except for this we have been happy with it. Maybe someday we may have another dog and we will definitely use Trupanion.
Insurer: Trupanion
By: Debbie
Relieved that Nationwide was there
My dog made several trips to the vet this year unfortunately ie. Allergies, sprained foot Once I paid my deductible, nationwide paid the rest of my bills without question. Speedy reimbursement (within a few days) was a bonus!!
Insurer: Nationwide
By: Ariela
They were there when I needed them.
Claims are easy to file. I have been notified on the day that the claim was sent in, usually two after that to be notified as to the result of the claim. Deposit of payment into my account has never been more than five days. This is a great company that I have been recommending to all of my friends. I have not had to make decisions concerning Bilbo's care based on money. Insuring him when he was young was one of the best decisions I have ever made.
Insurer: Trupanion
By: Norvin
Excellent service and quick claim processing and reimbursement
Healthy Paws is so easy to work with. My dog had a major surgery so I called to make sure that it would be covered. The lady was super nice and helpful and answered all of my questions and made me feel at ease that what I was paying the vet for would in fact be covered. Once I submitted a claim, it was processed within a week and I received a reimbursement check in the mail shortly after. This was so important to me considering high credit card interest rates on a high charge that I would be facing if I did not receive this reimbursement in a timely manner. I will never cancel my Healthy Paws insurance and am so glad that they were able to help me cover this surgery that I otherwise might not have been able to do for my sweet pup! Thank you, thank you, thank you!
Insurer: Healthy Paws
By: Melissa
Easy and quick process
The claim process is easy and quick. However, the cost must be paid out of pocket first. Not sure if there is an insurance card that the vet could use to file the claim directly. The owner will pay the difference.
Insurer: Nationwide
By: KORRY
Fast reimbursement !!
I recently had to bring my cat for multiple visits due to an infection. The claims were almost all covered other than a few items. The reimbursement process was easy and I was always reimbursed within a week of submitting claims. Thank you nationwide!
Insurer: Nationwide
By: Amber
Thanks for making it so easy for me...
It was so seemless having the vet deal with Trupanion directly and alI I needed to do was pay the deductible and the difference to the vet. I was so upset about my dog Kaia being sick, not having to worry about the insurance was awesome.
Insurer: Trupanion Canada
By: Jane