Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,056 total
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Excellent experience
We rescued our 8th dog about 1 1/2 years ago and decided to try pet insurance. Neither of us had high hopes but our vet admin spoke very highly of Nationwide. Last year our pup had a bout of pancreatitis and wound up in the hospital for 3 days of treatment. Nationwide paid the claims within 24 hours and it couldn't have been easier. They paid exactly what our policy stated and we could spend our time nursing our fur baby back to health. Gave us peace of mind. Any time I have had a question, the Customer Service employees are terrific and very helpful. We are so glad we purchased our pet insurance from Nationwide.
Insurer: Nationwide
By: margo
Great service & fast.
After the incident, Nationwide Pet Insurance, their vetline help us to decide to take Rocky to ER minutes after the incident. After the claim, the reimbursement was fast too.
Insurer: Nationwide
By: Jesus
I was provided with a fats professional service
Stevie got sick, I took him to the vet the same day and submit my claim also the same day, two days later I receive dan email from you that the check was on the mail. Excellent service, keep it up!
Insurer: Nationwide
By: Amelia
Once you're setup - it works real fast.
Albeit a bit challenging to get things signed up because you'll need to submit medical records once you hit your deductible. After that waiting period, subsequent requests go quickly and payment is setup as direct deposit. Making it much easier on your cashflow!
Insurer: Nationwide
By: Erik
Unapproved funds taken from my bank account
The worst unless you pay me back the unapproved funds you took from my account.
Insurer: Nationwide
By: Kim
Peace of mind
Never regret having this insurance... gives great peace of mind and everything is covered just as I was told and payment refunds are quick and simple
Insurer: Nationwide
By: Colleen
Fast return
It is very easy to submit claims now and the payout is fast. I received my check within the same week as submitting my claim.
Insurer: Nationwide
By: Jamie
Great service!
Easy to submit, fast response & payment.
Insurer: Trupanion Canada
By: Amy
Smooth
Always smooth ...thankyou
Insurer: Trupanion Canada
By: Harold
Not a second thought
It was easy and seamless. I didn’t have to think about it. I wish all insurance experiences were as easy.
Insurer: Trupanion Canada
By: Elaine