Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
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Best pet insurance
We have had pet insurance through several companies over the years. Pets Plus Us has been the very best. Comprehensive coverage and very easy processing as well as timely payment. We have made routine claims as well as two emergency claims one of which was a very significant amount for an emergency endoscopy. Each time processing simple and payment fast. Customer service wonderful.
Insurer: Pets Plus Us
By: Chris
Happy with how easy it was to sign up for insurance and to add coverage.
Happy with how easy it was to sign up for insurance and to add coverage. Haven't yet dealt with asking for reimbursement for claims...will see what happens in the future if and when I have need for reimbursement.
Insurer: Trupanion
By: Margaret
Excellent service and respond time
Very easy to turn in claims. Very quick with payments
Insurer: Nationwide
By: Shirley
Ease of mind
We brought Teddy in and as usual our claim was paid timely and the process went very smoothly. I recommend you to anyone and everyone who asks about pet insurance. I recently changed from payroll deduction to direct debit (after.losing my job due to Covid-19) and the rep who helped me was wonderful
Insurer: Nationwide
By: Bonnie
Easy to file claim, received in 2 weeks
Easy to file claim, received in 2 weeks with summary
Insurer: Nationwide
By: christopher
Super easy filing process, and excellent service!
We purchased Nationwide's pet insurance as soon as we got our GSD puppy in early 2019. I particularly liked the wellness plus plan, as we knew we would have a few rounds of puppy shots to pay for early on, which were covered at 100% up to our maximum policy limit, which we didn't reach even with multiple rounds of shots. Nationwide's coverage was also the least expensive and most comprehensive plan that I could find, out of about 10 other companies that I quoted with. I love that we have the ability to claim via an app by simply taking a photo of our vet documents and receipts, and the direct deposit claim payments were a massive plus side for me - no waiting for a check in the mail! Since then, our pup unfortunately came down with kennel cough, which was covered under the major medical plan at 100% after our deductible. This was super helpful as there were a few vet follow up visits that can get expensive! After we renewed this year, we had another unfortunate incident where our pup had an infected cut in his paw. With our insurance plan, this was again covered at 100% after our deductible, and due to our incredible experience the prior year, we were able to tell our vet to do everything they needed to do, without worrying about our out of pocket costs to get him well again! We are very happy with the service provided by Nationwide, and have already recommended them to our friends and family, and will absolutely renew this policy going forward!
Insurer: Nationwide
By: Aidan
Very easy to use online format, great customer service support and quick reimbursement
Very easy to use online format, great customer service support and quick reimbursement
Insurer: Nationwide
By: Jennifer
Pet insurance is excellent, reimbursement through Chase is horrible
Claims are processed quickly and fairly. Everything is wonderful until its time to get reimbursed. The Chase system is horrible and almost makes me think its intentionally so. So I have signed up for direct deposit. In every other thing in my life whether its automatic deposit or automatic debit, thats all it takes and then its automatic, just like the name says. For Chase they send you an email where you have to "approve" every direct deposit individually. And if you dont respond in 10 days then the automatic deposit for that claim is cancelled. Supposedly they send you a check in the mail but I have never received one. And when I do respond to the email to approve each deposit it takes numerous steps, including answering the security questions each time and selecting the bank account to deposit the money into even though I have only submitted one back account. And when I called to see how to get the checks when I missed the 10 day deadline the representative was basically rude.
Insurer: Nationwide
By: Chris
Trupanion
The set up to make a claim was incredibly user friendly, fast and easy. No hoops to jump through. Very straightforward.
Insurer: Trupanion Canada
By: Loan
Trupanion is a great company!
They have always been quick to respond and pay, and they are all very friendly. I was so unsure if pet insurance was worthwhile, but they have just saved me a whole lot of money on my dog's hip surgery! Love this company.
Insurer: Trupanion
By: Lynn