Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,064 total
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Excellent service. Tried other insurances only to be disappointed.
Having 4 Maine Coons, we have had the opportunity to use other insurances. We have been disappointed every time. My work offered Nationwide Pet Insurance that could be taken directly from my pay check. We were impressed with the service and now that the process is all online and reimbursements sent directly to our checking account, the process is even better. We have also recommended Nationwide to our vet.
Insurer: Nationwide
By: Joe
GREAT SERVICE , LIGHTNING SPEED REIMBURSEMENT AND CARE.
i chose ASPCA as my pets health care insurance because i know i can sleep good at night knowing i have their back should my pets needs attention care. from my own experience when my cat Roxy was sick, i forward my vet bill to ASPCA health insurance, they took immediate action and in no time i was reimbursed direct to my bank account and didn't even realised that my claim was paid till ASPCA contacted me to ask me about my cat roxy welfare and make sure she is fine. What a great service . it worth every penny. Thank you so so much.
Insurer: ASPCA
By: Beny
Really glad we had pet insurance this year!
When we adopted Cody from the Animal Shelter I immediately signed him up for pet insurance through my employer. I never imagined that we would have claims this first year! Surprisingly, Cody ended up with an injury in his back and a weird growth on his eye! Both episodes cost just over $1,000 EACH. I submitted the invoices and medical records and was quickly sent an electronic funds transfer! I so appreciated that! We did not have the money in our budget this year for those expenses. I was really glad I bought this insurance plan and I highly recommend it to friends and family!
Insurer: Nationwide
By: Julie
Very convenient to have to pay the vet only what u owe them.
Very convenient to have to pay the vet only what u owe them.
Insurer: Trupanion Canada
By: Cheryl
Excellent phone customer service when I complained of not being able to process online.
Excellent phone customer service when I complained of not being able to process online. I was immediately emailed a claim form and quickly submitted my claim. Received a quick confirmation of receipt of the claim. Received the claim resolution within a week. The only reason the score is not a 10 is that the cost might be prohibitive for some pet owners.
Insurer: Trupanion
By: Melanie
Riley's bad day
Experience was good except I'm still waiting for check which hasn't arrive to date
Insurer: Trupanion
By: Denise
Trupanion ComeThrough
Trupanion has always come through for me, quickly and dependably. Very easy to submit a claim online.
Insurer: Trupanion
By: Neal
Tucker--a great dog who doesn't give up!
You made the process incredibly easy, submitting a claim (with itemized pet hospital invoice included) took less then ten minutes. After a scary emergency visit, it was comforting to know your company truly does care about your pet. Thanks again!!
Insurer: Trupanion
By: Janet
Very happy!
Very easy. I was very pleased
Insurer: Trupanion
By: april
Fast service
Fast settlement and payment.
Insurer: Trupanion Canada
By: Rob