Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,056 total
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Simple, fast and painless.
Never had to fight over a claim. (Although I have a clear understanding over what is and isn’t covered). Always reimbursed within a week at most. Filing the claim takes me about 60 second and I can do it right from my phone. Super easily and painless. So thankful for this insurance or my pet simply wouldn’t get the care she needs in the timeframe she needs it if I didn’t have it.
Insurer: Nationwide
By: Stephenie
I am so thankful for ASPCA Pet Insurance!
I have ASPCA Pet insurance for both my dogs. Recently one of my dogs became very ill and I was at my vet or the emergency vet 2-3 times a week. It turned out she had a rare kidney infection and is now doing much better, but the testing and vet bills really added up quick. ASPCA handled my claims quickly and I received payments on some of the larger bills in just a few days. It was a blessing because those funds were needed for her continued care, since this was an issue that took a couple months to diagnose and clear up. It is also very easy to submit the claims on their website. It only takes a few minutes. I really appreciate ASPCA being there for me.
Insurer: ASPCA
By: Penny
Policy is easy to understand and upheld by Nationwide! Never had an issue.
My dog's policy is comprehensive of both emergency and preventative services. She's had it since she was a puppy so there are no exclusions to deal with. After meeting the deductible both years on this plan, everything has been covered and I've never had an issue receiving payment in a timely manner. In one case, Nationwide needed to see medical records to process the claim. Once the vet sent them, they were reviewed quickly and I was paid according to my policy. Thank you so much for being easy to work with Nationwide!
Insurer: Nationwide
By: Michelle
INCREDIBLY HELPFUL AND GREAT SERVICE
Have had healthy paws for my boston terrier since he was a pup, it was one of the best decisions ive ever made. My guy needed surgery for a hernia and then a few months later surgery for an indolent ulcer on his eye. Not only was submitting the claim easy, but they also checked up on him after my claim was filed. The covered amount was direct deposited into my account within a week of filing my claim. It was an absolute life saver to have healthy paws
Insurer: Healthy Paws
By: Thomas
When the unexpected happens, we were so glad that we had Healthy Paws with us
We have had Healthy Paws insurance since Maui (our Bullmastiff) was a puppy, and currently he is 3 months shy of 4 years. For the most part, he has been very health, and we have had the occasional vet visit that really didn't warrant insurance (after annual deductible). That all changed this year when Maui became lethargic and very weak in his back legs - he could barely go for walks. We had tried numerous diet issues, but after nothing worked, we took him to the vet. It started with an ACTH test ($750), then after that came back negative, the vet suggested an MRI on his back hip ($2800), and then finally a spinal tap ($2200). Needless to say, my wife and I were really concerned with the medical bills, as we had hardly claimed anything in the past and now were putting through almost 6K in vet bills! However, the review process by Healthy Paws was the same, and we got the same prompt response we had got in the past, and with confirmation that we be reimbursed close to 75%. The reimbursements showed up in our bank account less than a week after we submitted the receipts via the website. Honestly, was the easiest insurance reimbursement experience I have had, and would have no problem recommending Healthy Paws to other 'parents'!
Insurer: Healthy Paws
By: Vineet
Excellent service
Filing claims are easy and payment is very prompt. I recommend
Insurer: ASPCA
By: Jane
Fast and fair
Fair decision and quick payment.
Insurer: Trupanion
By: Mary-Lou
Great Experience!
Very easily handled. I sent the bill in and I received the payment due to me. Thank you!
Insurer: Trupanion
By: Robert