Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,056 total
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Betsey 10 yo poodle.
A+ Service. Very fast, keeps you updated on the status and fast payment.
Insurer: Trupanion
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Good customer service.
Good customer service. Can choose your deductible. Pays a straight 90%. Can deposit payment in your account directly. Prompt payment.
Insurer: Trupanion
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I had a good experience and so far no issues on paying your part.
I had a good experience and so far no issues on paying your part.
Insurer: Trupanion
By:
8 years old Golden Retriever
Best insurance experience ever! My dog had 2 knee surgeries in 6 months and with all the medications she’s taking everyday, it was a lot of money. Trupanion covered 90% with no questions asked. Every claims was quick and worry free. Best experience ever!
Insurer: Trupanion Canada
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It is always an easy process to submit a claim and receive payment for it.
It is always an easy process to submit a claim and receive payment for it.
Insurer: Trupanion
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Very easy to deal with (website sign up didn’t work well) but the customer agents are excellent.
Very easy to deal with (website sign up didn’t work well) but the customer agents are excellent.
Insurer: Trupanion Canada
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Because I am still waiting on reimbursement for my claim and it’s been 2 weeks or more for 2 invoices and I have another invoice to send but I’m still waiting on the previous ones.
Because I am still waiting on reimbursement for my claim and it’s been 2 weeks or more for 2 invoices and I have another invoice to send but I’m still waiting on the previous ones. Also I have called twice regarding the claims.
Insurer: Trupanion
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Excellent customer service.
Excellent customer service. Prompt payment of claims.
Insurer: Trupanion
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It was very easy.
It was very easy. So glad we had the insurance.
Insurer: Trupanion
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Easy/Fast Claims Process
The online claim process is very easy to complete. Reviews of the claim took place quickly with notifications regarding the claim happening at every step. Eligible funds from my claim were deposited within two days of filing the claim. (And the claim was even filed on a Saturday 7/17! Had the funds pending as a deposit in my account on Monday, 7/19). Great service! Great automated processes for claims!
Insurer: Trupanion
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