Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,056 total
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Fantastic and speedy service
Submitting a claim was very simple and they reached out the the vet office the next day. I got my claim approved and money sent the following day. Very simple and streamlined.
Insurer: Trupanion
By:
Great Service!
The claim process was so easy! Our dog had an ER visit for a venomous snake bite. I scanned in the receipt filled out their questions all within 5 minutes and within a few days we had reimbursement in our bank account!
Insurer: Trupanion
By:
Trupanion insurance has been so easy to deal with from the application to submintting claims as well as the online chat help!
Trupanion insurance has been so easy to deal with from the application to submintting claims as well as the online chat help!!
Insurer: Trupanion
By:
Awesome peace of mind
Trupanion is the absolute best. I never worry about my dogs condition because I know Trupanion is there for her and they pay my vet immediately. Thank you Trupanion
Insurer: Trupanion
By:
First Claim experience
Wow my first claim and it was simple. I submitted it and got an email and shortly after that a payment was in my account. Thank you for a wonderful experience.
Insurer: Trupanion
By:
Trupanion is simply the best !!
No hassel the Vet's receptionist submits the claim and it is approved before I leave. They pay their portion of the bill right then and I only have to pay my 10%. So convenient and hassel free.
Insurer: Trupanion Canada
By:
So thankful
My puppy developed an umbilical hernia. The cost of her initial spaying and then the hernia on top of that was going to be a financial burden particularly with the monetary limitations created by COVID. Trupanion came through for me and paid 90% of the hernia costs. What a blessing that was and so early on in our policy! Thanks for being there, Trupanion!
Insurer: Trupanion
By: Lorraine
I expected more coverage for my pet
on my first claims sadly not to happy, I thought i was gonna get my 90% refund like I was told on my quote, and sadly only got less than halve of my payment, and also I believe the claim took too long to refund. Thinking about leaving.
Insurer: Trupanion
By: wanda
I was surprised to see taxes are not covered. In newfoundland taxes are 15% so now instead of my cost 10% add taxes now it's 25%
Good service fast payments but it suck that taxes are not included. It drives what I pay from 10% to 25% after taxes.
Insurer: Trupanion Canada
By: Alvin