Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,064 total
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Excellent customer service and efficient reimbursements.
Excellent customer service and efficient reimbursements.
Insurer: Trupanion
By:
No one was available when I called and as a result I signed up online and didn’t receive the $30 introductory offer
No one was available when I called, and as a result I signed up online and didn’t receive the $30 introductory offer
Insurer: Trupanion Canada
By:
Great experience!
It was very smooth.
Insurer: Trupanion
By:
Outstanding Service!
The process is always very smooth. I submit the claim on-line and within 2-3 business days the reimbursement is in my account — like clock work.
Insurer: Trupanion
By:
Easy, quick, and fair claims process!
Trupanion App made submission easy and painless. Claims review was conducted quickly and all covered charges were approved with reimbursement following within a day or two. With exception of premiums which have risen steadily since joining Trupanion policy, very satisfied with Trupanion.
Insurer: Trupanion
By:
Well Done
Submission was fast and easy. Cheque was here in days.
Insurer: Trupanion Canada
By:
Quick, efficient claims with Trupanion!
My 8-year-old Persian cat has been insured under Trupanion his whole life. All of my claims, without exception, were paid quickly and efficiently. My cat has a chronic condition requiring daily medication, resulting in frequent refills. When I refill the medication, the vet's office bills Trupanion directly. By the time I arrive to pick up the medication, my claim has already been processed. There are no hassles and no delays. I highly recommend Trupanion to all pet owners! Thank you for the great customer service!
Insurer: Trupanion
By: