Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,064 total
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Mrs
MetLife clans process and customer service was excellent. Paid out timely thru direct deposit. Much better than Nationwide Pet Insurance. Love my AT&T options for care.
Very pleased with Pet's Best
I've been very pleased with Pet's Best claim process. When I am done with the vet visit, I take a picture of the bill, a few clicks on the app, less than a minute of my time and it's done. I have heard back within a week of my claims, and the claim is directly paid into my checking account. Easy peasy
Better Processing Time/Care Credit
We like the fact that Pets Best pays Care Credit directly. The processing time has greatly improved over the past two years from 6-8 weeks down to less than 2 weeks.
Insurer: Pets Best
By: Derika
Easy
I wasn’t sure the rattlesnake vaccine would be covered. Filed easily on app. Received notification it was covered and claim was paid .Quick and easy!
Easy!
The claims submission process was easy and understandable. They processed the claim quickly. Thank you!
Fast and easy reimbursement.
I followed the straightforward reimbursement process and submitted the receipt for the surgery. I'm pleased to report that within just two weeks, the money was deposited into my bank account. It was such a relief to have the financial aspect taken care of so efficiently.
Pets best Insurance
I couldn’t be more happy with my insurance for my little Maltese. I was pretty shocked when the insurance premium almost doubled, but my dog is sick and it’s not like I can drop the insurance. The claims process couldn’t be any simpler.
Wellness claim
Everything done in a timely matter, payment was made for the service I had done
Fraud
I received a renewal notice on February 24, 2024. I responded with; "Please cancel this policy at expiration on 4/30/2024". They didn't cancel the policy and debited my card for the premium. I forgot about and believed it was cancelled but they debited my card again for a 2025 premium. When I called to discuss, they said the renewal notice comes from a "do not reply" email address and they were sorry but couldn't help me. The email did not say "do not reply". I asked how I was supposed to know it was a do not reply email and the representative said she didn't know, but that's the way it is. THIS IS FRAUD and anyone working for this company should consider other employment with a company that is fair, honest and forthcoming. Many have trouble with claims and I can certainly understand why. This is a deceitful company!
Insurer: Fetch
By: Bruce