Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,054 total
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Very easy to submit a claim
Very easy to submit a claim. Claim paid quickly.
Insurer: Spot
By: Janet Bicandi
Why did we not get insurance sooner
Why did we not get insurance sooner! From submitting the claim to getting paid the process was completely fast and simple. No going back and forth. Thanks so much for giving me peace of mind! I have all three of my miniature dachshunds insured with Pumpkin and could not feel better about it!
Insurer: Pumpkin
By: Sharon
The staff respond quickly and are always helpful.
The staff are always available either by phone or email. The responses are prompt and I have found their website and account management easy to navigate.
Insurer: Pumpkin
By: Michele
The forms are very easy to fill out and…
The forms are very easy to fill out and the claims are also very quick
Insurer: Fetch
By: Jackie Bruno
Impressive customer service at a stressful time
When our beloved feral rescue cat from Syria got seriously sick (we thought we were going to lose her), we were so grateful to have Trupanion's rapid response to payment approval - truly impressive. In such a stressful time, it was a relief not to worry about vet bills.
Insurer: Trupanion Canada
By: Fiona Bamforth
Your speed of review and reimbursement
Your speed of review and reimbursement. Thank you!
Insurer: Fetch
By: Monique Hoznor
Easy to Sign up, good coverage for my Pup
Easy to Sign up, good coverage for my new puppy!
Insurer: MetLife
By: Steven Edwards
Excellent Insurance
Before we got our present puppy we decided we would have insurance for her. Vet bills have become so expensive now. I spent days researching all the different insurance policies available and decided Pets Best was the best one for us. Chrissy is now 2 and 1/2 years old and we got insurance on her right from the start. We have never regretted our choice. Pets Best helps with yearly exams, lab work, vaccinations, flea and tick medicine, dental as well as catastrophic bills. Dental was especially important to me because she is a Maltese-Yorkie and later in life their teeth and gums become horrible. It’s so easy to file a claim. You take a photo of your invoice and send it with your claim and 3-4 days later Pets Best deposits your money straight into your checking account. It couldn’t be easier. You also get your EOB through your email and it’s very easy to read. We are very happy with Pets Best. This insurance is correctly named!
The enrollment was quick simple and…
The enrollment was quick simple and easy to get through.
Insurer: MetLife
By: Lakisha Aponte