Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,064 total
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Exceptional!
Pet Best has exceeded every possible standard I can image. The online claims process is simple and straightforward. The claims have been handled promptly and the explanation of benefits have been presented in an easily understood fashion. My dog George has suffered through multiple surgeries and serious illnesses. It is a great comfort to know that with Pet Best I do not have to make any compromises in the quality of her care
Pay out on my claim was amazingly quick!
Pay out on my claim was amazingly quick! It took 3-4 days after I submitted my claims, cha ching, claim payment was in my account.
Insurer: Spot
By: Margaret Abbe
So easy to submit and fast payment!
So easy to submit and fast payment!
Insurer: Spot
By: Kate Duffy
Online experience was clear andEasy: Clear Sailing…
Online experience was clear and concise. The registration was almost effortless.
Insurer: Nationwide
By: Paul Dippolito
I had a very poor experience with a home insurance
I had a very poor experience with Sonnet. I had to cancel a credit card due to fraud and a single failed payment triggered a rigid, automated process that was never clearly explained. I updated my credit card as soon as I received the replacement, received confirmation that it was successfully updated, and reasonably expected Sonnet to process the payment before or on the due date. Instead, my policy was cancelled due to internal system rules that were not properly disclosed. Communication was confusing and inconsistent. I received contradictory messages, including payment confirmations followed by claims that payments were still owed. The lack of transparency, accountability, and clear communication made an already stressful situation much worse. I do not recommend Sonnet.
Insurer: Sonnet
By: Sop
Completely satisfied, above and beyond
I have had pet insurance for about five years now. I never needed it until my dog tore her cruciate ligament. After submitting the appropriate paperwork and getting the operation, I was reimbursed almost immediately to the full value of the insurance. they answered the phone quickly when I called. Their website was user-friendly and easy to navigate. Their reception staff were always courteous and knowledgeable. In short, excellent experience and I cannot recommend enough.
Insurer: Embrace
By: Scott
Spot reimbursement
Spot Insurance paid the reimbursement as promised in 7-10 days. It was very easy to submit the online claim.
Insurer: Spot
By: Tammy Maida
Nationwide shouldn’t be taking payment…
Nationwide shouldn’t be taking payment for insurance if I don’t have insurance for my pet for 3 business days. It wasn’t transparently communicated that I have to wait for approval before I have insurance for my pet.
Insurer: Nationwide
By: Samantha
Seamless Experience!
This is my first time ever having pet insurance so I wasn't sure what to expect here, but my experience was nothing short of the best! I submitted a wellness claim for my pet on 11/14 and it was processed within 2 business days on 11/18. Compensation was given on 11/24, 4 business days after the claim was completed. PetsBest was diligent when informing me about the process from start to finish. I couldn't be more pleased. Thank you for the seamless experience!
Insurer: Pets Best
By: TAMARA