Payment Experience

Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.

15,064 total


November 28, 2025

Easy to submit

Easy to submit

Insurer: MetLife

By: Brenda Wolf

November 28, 2025

Ease of use and you keep me informed of…

Ease of use and you keep me informed of claim status.

Insurer: MetLife

By: Lynne

November 28, 2025

It was easy to register Betty

It was easy to register Betty. I am a past client of yours I had Jimmy And Mesha insured with you for years. And was pleased with your service.

Insurer: Nationwide

By: Ary Andrea

November 28, 2025

Easy and fast reimbursement.

Easy and fast reimbursement.

Insurer: Embrace

By: Darcie D

November 28, 2025

Other Pet Ins. Companies

I looked at Lemonade and many other pet insurance companies but found many were misleading and didn’t cover many issues at all. Met Life Pet is able to be deducted from my payroll so I never miss a payment. That is peace of mind for me.

Insurer: MetLife

By: Tom Gaddis

November 28, 2025

Wouldn’t let me complete it online and…

Wouldn’t let me complete it online and it’s thanksgiving so office is clised

Insurer: Nationwide

By: Margaret Upchurch

November 27, 2025

Insurance claim

This insurance company was very easy to deal with. The APP is user friendly. Easy submission for pre-approval and submitting the claim was just as easy. The turn around time from claim to payment was impressive.

Insurer: Pets Plus Us

By: Tasha

Useful
November 27, 2025

Simple and Clear

Easy, online enrollment. Clear explanation of benefits.

Insurer: MetLife

By: Stephanie Rando

November 27, 2025

Great peace of mind

Quick easy process for peace of mind. Alex was fantastic

Insurer: Nationwide

By: Francis Farms of Londonderry

November 27, 2025

Pet's Best is with you every step of the way

Pet’s Best was recommended to me by my veterinarian, Dr. Lloyd Pilch, who told me: “Of all the insurance companies I’ve dealt with, Pet’s Best is the most reliable—quick to pay and without red tape.” He was absolutely right. I signed up based on his recommendation, and Pet’s Best has never let me down. When my dog Max was diagnosed with discospondylitis, I was devastated—but Pet’s Best supported us through every step, from MRIs to treatment. When he passed, they covered his euthanasia and even sent a heartfelt card, which meant so much to me. I’ve now insured three dogs with Pet’s Best and continue to be grateful for their compassion, reliability, and efficiency. The peace of mind they provide is worth every penny. I’ll always choose Pet’s Best for my pets.

Insurer: Pets Best

By: Scout

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