Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,054 total
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Need to Re-enroll
The need for ur phone rep to continuously upsell not appreciated. I have been on autopay for five years and in aug/sept missed two payments due to card being compromised. The inability to pay and continue coverage was not appreciated. Especially when i now have to pay $10 more /month.
Insurer: Nationwide
By: customer
I wish they had direct billing
I wish they had direct billing. If you forget to submit and it’s past 90 days, they don’t reimburse you. 90 days seems fair but life happens and when it’s busy, it goes by fast. Other than that, I like them but will go with a company with direct billing with just as good reviews next time.
Insurer: Fetch Canada
By: Mélanie
Hassle free experience
It was really easy to submit my paperwork! I got the refund deposited into my account hassle free. Thanks to Spot, I was able to have my Dunk taken care of with minimal damage to the wallet :-)
Insurer: Spot
By: Melba
Good and simple
No salesman just simple online compare rates and chose very good experience for me thank you
Insurer: Nationwide
By: Suzanne Smith
Soooo easy and quick payment
Soooo easy and quick payment
Insurer: Spot
By: Rebecca Johnston
Easy purchase!
It was very easy to purchase pet Insurance for Willow. I hope the premium stays the same, as it states “1st month”. The insurance packet was emailed immediately, with all the information needed.
Insurer: MetLife
By: CHRISTINE GREEN
Best in class
Best in class! Easy process and all done via the App.
Insurer: MetLife
By: Mohamed Ahmed
easy to enroll however it says there is…
easy to enroll however it says there is no payment due
Insurer: MetLife
By: Annette Brooks-Taylor
MetLife Pet has been wonderful
MetLife Pet has been wonderful. The claims process is super easy and I was reimbursed quickly. I am very happy with MetLife!
Insurer: MetLife
By: customer