Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,054 total
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Easy and fast
Easy to use app and realistic turnaround to resolution
Insurer: MetLife
By: Chiara
Amazing response to our claim for surgery
Our golden-doodle had surgery to remove bladder stones. Healthy Paws reviewed our claim the day it was submitted and payment was received just a few days later. The quick response helped us concentrate on caring for our dog without the financial worry of the cost.
Insurer: Healthy Paws
By: Karen
Fast claim review and payment.
Fast claim review and payment.
Insurer: MetLife
By: customer
It was really easy to apply. Having to go through several pets with expensive health issues I decided to get pet insurance for our new puppy.
It was really easy to apply.
Insurer: Nationwide
By: Kim
The bill from the Vet was unexpected…
The bill from the Vet was unexpected and being on a fixed income makes it difficult. Fetch Pet processed the bill quickly and I should be getting the check soon.
Insurer: Fetch
By: Anne
Easy receipt submission online
Easy receipt submission online. Quick reimbursement.
Insurer: MetLife
By: Sara Beth Glausier
Don't choose this company if you need same day service.
I was promised a direct payment to my vet clinic for my pet’s surgery, to be paid on the day of the procedure once it was completed. However, after the surgery, Healthy Paws was suddenly unable to process the direct payment as promised. I spent hours trying to reach someone who could actually explain what was going on, rather than reading from a script. In the end, I was forced to pay the full cost myself. I was reimbursed two days later, but that defeats the purpose of having pet insurance. Insurance should be there for situations where the upfront cost isn’t feasible. The lack of communication and follow-through made an already stressful situation much worse.
Insurer: Healthy Paws
By: Kelly Corbett
Don't look any further you found the best pet insurance out there...
I always rave about MetLife for pet insurance and have gotten you other customers. When a claim is submitted they are processed very quickly and money back into my act within 2 weeks usually shorter, I have had 2 other pet ins and had to fight to get my money I would say 95% of the time there are no issues at all, easy to talk to, any issues get fixed usually while I'm on the phone and the people you talk to are very pleasant. I recently had an issue with a bunch of claims that someone only uploaded the last page of the bill instead of everything I sent so all my claims were being denied... evidently they are getting fixed because I have not been able to resubmit them and claims are being processed. Metlife is the best pet insurance out there I have 6 of my 11 babies on there so far.
Insurer: MetLife
By: Valerie Bracey
From the application process
From the application process, verifying medical records and communication from Nationwide the process has been seamless.
Insurer: Nationwide
By: Mickicustomer
I recently enrolled my new cat
I recently enrolled my new cat, the process was easy and the rate is affordable, I’m a happy customer.
Insurer: Nationwide
By: Clarissa D