Payment Experience

Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.

15,054 total


December 14, 2025

I am just incredibly grateful to…

I am just incredibly grateful to whomever helped with my very first claim. I did not receive the check in the mail. I am very new to Embrace and just recently updated my direct deposit. I was initially told that the check had to be reissued which would have taken time. THANK YOU to whomever noticed my direct deposit set up and went that route instead. I received an email letting me know and was relieved

Insurer: Embrace

By: Meria Kolathu

December 14, 2025

I received mycheck and it was sent just…

I received mycheck and it was sent just in time for the holidays!

Insurer: Fetch

By: Anne

December 14, 2025

Pumpkin paid both my claims

Thanks pumpkin. They have paid 90% of my claims after my 500.00 deductible. No issues whatsover. They paid me back a little over 1100.00. I have the unlimited plan with 90% payout. My cat had watery diahrea that wouldnt go away for over 2 weeks and then a few months later some urinary issues, pain and not feeling well. Pumpkin paid 90% for xrays, ultrasound, bloodwork, antibiotics, pain shot, and 3 visits. I am very satisfied. I just hope my rates don't skyrocket. All i had to do was upload vet invoices and give a brief description of what was going on. First claim was approved in 3-4 days, 2nd claim took a week probably due to backlog over Thanksgiving. My boy is 9 and i pay about 80.00 a month

Insurer: Pumpkin

By: Adam

December 14, 2025

Applying was very easy and well…

Applying was very easy and well understanding.

Insurer: Nationwide

By: customer

December 13, 2025

Easy to use process loved that they…

Easy to use process loved that they will take from my paycheck for my pup to be covered thank you

Insurer: Nationwide

By: Dena D

December 13, 2025

It is my first pet insurance

It is my first pet insurance. I’ve found it easy, convenient and affordable. I’m a very happy customer!

Insurer: MetLife

By: Peter Larnish

December 13, 2025

Metlife pet insurance has been so worth…

Metlife pet insurance has been so worth it! They are super fast to process claims, and the app makes everything really easy. The live vet chat is also such a great feature.

Insurer: MetLife

By: customer

December 13, 2025

Quick and easy.

Quick and easy.

Insurer: MetLife

By: customer

December 13, 2025

Easy to submit

Easy to submit

Insurer: MetLife

By: Kerry B

December 13, 2025

I can’t tell you how much I recommend

I can’t tell you how much I recommend getting pet insurance!!!!! MetLife has been fanfriggintastic! Cost is affordable and they have never denied a claim or given any hassle. Took a few times to get the submitting down, but just make sure you have all receipts and the SOAP notes from vet with relevant info and dates. Thanks for what you do, have done and will do. Rob R

Insurer: MetLife

By: Rob R

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