Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,054 total
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Adding additional pets
Yaz did a great job outlining the new plans and added our new fur baby to our policy just like the other 2. Quick and easy.
Insurer: Nationwide
By: Dennis Hunziker
2025 Claims for Feebie
I got behind in submitting Feebie’s claims. Pumpkin had all of them processed pretty quickly, which I really appreciated.
Insurer: Pumpkin
By: Linda Murray
Quickly settled
Company acknowledged the invoices being presented and put into review quickly. The review process was timely as well as the reimbursement Thank you
Insurer: Pumpkin
By: Rodger Kooser
Thank you for making this very easy to…
Thank you for making this very easy to do, and getting our cat's application done so quickly. We previously had our two dogs insurance with you, a couple of years ago, and we were very happy with your very caring team.
Insurer: Nationwide
By: Roger & Linda Larsen
Lisa Nelson is phenomenal to work with!
Lisa was so great to work with. She was very accommodating with my schedule and so professional. She made sure I understood what was covered as well as what payment options were available. She’s a gem!
Insurer: Prudent Pet
By: mkehrenreichgmail.com
It was relatively quick after I…
It was relatively quick after I submitted my paperwork.
Insurer: Spot
By: Kelli Chairez
Can't Cancel/Stop Auto-renew?!?
I can not believe this company does not have a way to turn off the auto-renew of the policy. You have to call the day before and actually CANCEL the policy to prevent them from charging your card again. They are higher than most of the other companies. I've done the comparisons and will be going to another company. This was my first time having pet insurance. I did have to file 1 claim. Once the vet sent the information in, then I was able to get the reimbursement.
Insurer: ASPCA
By: Tom Tischler
Agent FRANKLIN made the application…
Agent FRANKLIN made the application process easy to understand, and made certain all of my questions were answered. Our little redfooted tortoise is healthy, and with Nationwide on our side she will stay healthy. THANKS NATIONWIDE! 💚🐢
Insurer: Nationwide
By: LaTrice J.
I recently submitted my first claim for…
I recently submitted my first claim for my golden retriever, and overall the experience was great. The online system was having trouble uploading my vet invoice, so I called in. They immediately apologized for the inconvenience and gave me a direct email to send the bill so they could process the claim. It took about a week or so, and I received my reimbursement pretty quickly. So far, I’m really happy with the service. I’ve never had pet insurance before, but based on this experience, I definitely recommend it.
Insurer: Pets Best
By: Araceli Carreon