Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,064 total
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Excellent Insurance Company for your pets
Trupanion Pet Insurance is the best. Excellent customer service, the process for submitting a claim is very easy, each claim we have submitted for our dogs was processed in a timely manner. Would highly recommend this company to all dog & cat owners
Insurer: Trupanion
By: Sue
Worst exprience in processing claims
Delays, excuses, more delays...this is not what I expected. Pet Best takes 45-60 or longer to process claims. Even with pet records and receipts.
Insurer: Pets Best
By: Kim
Quick processing of Rx Claims
I've been using the VitusVet app to process claims and been getting the payments, usually within a couple of days. Because my cat is now on a RX that he may have to take for the rest of his life, I decided to get it from Chewy at a reduced cost, compared to my veterinarian. I wasn't sure whether Nationwide would still cover it and didn't get a real clear answer when contacting customer service. But they came through! I submitted a picture of written scrip from the vet, along with the receipt from Chewy and tow days later, I am depositing the payment! Now we can both save money (Nationwide & me)!
Insurer: Nationwide
By: Sue
Billing is taken out not at the same time every month asked to be taken off auto pmts do I can pay it myself and they said you do not do business that way
Billing is taken out not at the same time every month asked to be taken off auto pmts do I can pay it myself and they said you do not do business that way
Insurer: Trupanion Canada
By: Cathy
Quick and fair
Quick and fair
Insurer: Trupanion Canada
By: Dennis
Highly recommend Trupanion
Easy claims, always prompt payment.
Insurer: Trupanion Canada
By: Judiann
Claims and payment approved promptly.
No issues. Claim was approved promptly and payment recieved just as quickly.
Insurer: Trupanion Canada
By: Karolina
Great value
so far so good just have to watch the language on the billing.
Insurer: Trupanion Canada
By: Mitch
Thank you Trupanion
This was taken care of so quick it was great. Thank you
Insurer: Trupanion Canada
By: Patty
Vet recommendation and initial sign up service
Vet recommendation and initial sign up service
Insurer: Trupanion Canada
By: Bobby