Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,064 total
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I wish that I had this insurance earlier and for other pets
I shopped 5 different pet insurances before I went with ASPCA. They had the best value for the coverage. It's not the cheapest, but that is because I needed more coverage for my senior cat. The claims are easy to file if you have an electronic receipt from your vet and they pay back claims with direct deposits or check. Super easy and efficient. Too bad human health insurance isn't this easy.
Insurer: ASPCA
By: Rachel
fast and hassle free
first claim made and it could not have been easier. left paper with vet and they filled it out, faxed it to them. got emails keeping me up to date on the status. got the check within 2 weeks i believe.
Insurer: Embrace
By: kirsten
Couldn't be happier
My Shar Pei needed to get entropion surgery for his lower eyelids. Luckily we had already gotten insurance with Healthy Paws prior. After the surgery, filing a claim with Healthy Paws was so simple. I am so happy that Healthy Paws makes filing claims so easy! Having 2 Shar Pei, insurance is definitely recommended and I HIGHLY recommend Healthy Paws!
Insurer: Healthy Paws
By: Katrina
First time claim
Easy to enter claim. Quick reimbursement
Insurer: Trupanion
By: Debbie
Excellent Service
Clear and fast communication, support when I needed to send in itemized receipts and had not, and fast payment. Thank you so much.
Insurer: Trupanion
By: Lynn
Very quick responses.
Very quick responses. Your staff is always very helpful. Quick payments as well. I always recommend when people asking for a pet insurance company.
Insurer: Trupanion
By: Irene
Always prompt with payment and very helpful on the phone
Always prompt with payment and very helpful on the phone
Insurer: Trupanion Canada
By: Bernice
The claims process takes well over a month and it used tobe3-5 days.
For what my insurance costs per month, the claims could be handled faster like before. This is my only complaint.
Insurer: Pets Best
By: Chris
Healthy Paws is a GREAT Pet Insurance!
I have had Healthy Paws pet insurance for at least 10 years for all of my dogs. They have been excellent at reimbursing the medical, acupuncture and cold laser expenses for my pets once the annual deductable has been met. The customer service is excellent and they are prompt at sending the reimbursement. In addition to covering prescription medications, they also cover some supplements as well. I would like to see them cover Chinese herbal supplements which is an important part of the overall acupuncture treament plan and it has become an accepted holistic treatment supplement. Take the time to look into Healthy Paws insurance...you will be glad you did!
Insurer: Healthy Paws
By: Marlene
HealthyPaws saved my dogs life
HealthyPaws is a blessing we have received. One of our dogs had an aggressive mast cell tumor and if it weren't by HealthyPaws I am not sure she would still be here. They covered 90% of her whole treatment, including surgery, radiotherapy, chemotherapy, and medicines. They never said no to any of our claims and the process is as straightforward and simple as it can be. I have nothing but good words to say about healthy paws. For sure my dogs will be insured by them until they "go to college".
Insurer: Healthy Paws
By: Ricardo