Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,064 total
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All has been great
Claims are easy to file and payment is made quick with the direct deposit
Insurer: Nationwide
By: Holly
Easiest process ever!
Healthy Paws is hands down the best pet insurance you can get. The customer service is amazing, on the phone and through email. They reached out to me after I submitted a surgical claim for my dog to check how she was doing. They've paid all of my claims within a week (even on a holiday weekend). They are affordable, especially for NYC. My rates went up after the first year and they are still affordable. I'm very satisfied with their service.
Insurer: Healthy Paws
By: Christine
Fast and easy
The app was easy. Got my money the following week. All I had to do was focus on Shelby
Insurer: Nationwide
By: Roberto
Great company.
My vet submits the bills and a couple weeks later I get a check.
Insurer: ASPCA
By: Nadine
Quick and friendly service provided us with timely positive response to our claims.
Thank you for the quick turnaround and payment for claims.
Insurer: ASPCA
By: Linda
Worth the investment for my pet
Good coverage, rapid payment, ease of claim completion & direct deposit.
Insurer: Nationwide
By: Linda
Having Nationwide insurance helped me focus just on get my pet the healthcare he needed
Back in November my chihuahua had an accident that resulted in him losing a lot of blood and having a seizure in the process. He is a senior dog (12 years), we were able to drive him to the emergency vet office but it was really bad that by the time we got there (less than 30 minutes) he was completely paralized from his neck down. We have the Insurance + Welness plan so we keep our dogs up to date with the doctor visits and prevention, but never had an accident before so this was new territory for us, really scary and stressful. Long story short, having insurance helped us focus on what was important, providing our dog the care he needed without having to worry too much about how much it would cost. He ended up staying 5 days in the ICU, and having insurance saved us 3000+ in bills. I was already familiar with the claim process since we open one for every doctor visit, so we included all the vet release documents and Nationwide refunded us no questions asked within the next week. Our beautiful chihuahua is been recovering since, he is able to walk normally and able to use the doggie door again! He is a little grumpy but that just means he is back to being himself :-P
Insurer: Nationwide
By: Eddie
claims
claims are processed and paid in a very timely manner
Insurer: Nationwide
By: L
I'm happy i chose this company
I never had an issue about any claim I submitted.The process to submit a claim is easy, They pay back on time, never asked for additional informations.
Insurer: Nationwide
By: cristina
The Best!
Thank you for everything Nationwide! Apollo is happy and healthy thanks to his insurance! We appreciate the timely payment and your amazing customer service!
Insurer: Nationwide
By: Tracy