Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,064 total
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Use phone pics for claim and stop duplicate premium billing
I would like to see common technology used (mobile phones with cameras) to submit claims. Also I was recently billed twice for my monthly premium. This happened in the same week and I asked customer service to correct it. Instead of reversing the duplicate charge they said they would not bill me the next month. This is not acceptable as I’m on auto monthly billing. I had to then dispute the duplicate change since it was not corrected.
Insurer: Nationwide
By: David
Without a doubt the best pet insurance company out there.
I love this insurance. Filing a claim is very easy, there’s never any hassle about what my vet wants to do, and claims are paid promptly. The cost is well worth the coverage.
Insurer: Nationwide
By: Ellen
Always easy to deal with this company!
Every process of dealing with this company is easy. From paying your monthly bill to submitting claims to having to give more info for a claim is always painless. They process everything quickly and efficiently. Wish they would run my medical insurance!!
Insurer: Nationwide
By: Victoria
Very user friendly
I’ve never seen an easier process. Take a picture of the bill, send the claim and get q check a few days later.
Insurer: Nationwide
By: Paul
Fast process, just as advertised
The process was fast and easy, the payment came quickly. The app is great.
Insurer: Nationwide
By: Michael
Why didn't I get pet insurance sooner?
The website is very easy to navigate for claims/invoice submission. Trupanion pays fairly and in a timely fashion. I'm very happy with my first experience in obtaining pet insurance!
Insurer: Trupanion
By:
Great Service. tks
Great Service, recieve refund 1 week after my claim.
Insurer: Nationwide
By: Pablo
Seamless Claim Process
I love nationwide's easy claim process. I'm able to take a photo of my receipt and submit everything on my phone the same day of service. The claim was processed very quickly, and I received payment within a couple of weeks with a full explanation of benefits. I'm so happy I have this insurance so I don't have to worry about the astronomical costs of vet care when my cat has issues.
Insurer: Nationwide
By: Shelby
Fast claim review & payment
Thank you for your efficient claim review and payment. The electronic payments are convenient!
Insurer: Nationwide
By: Eva
Prompt payments make a big difference in insurance companies helping our family members
Thank you for your prompt payments. Sometimes, it takes awhile, and it did worry me, but most of the time, I am very appreciative of prompt payments as I love my pets. Pets are family and very important to help them and with good insurance helping we can accomplish helping our pets who are our family members.
Insurer: Nationwide
By: Joanne