Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,056 total
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Glad I have went with nationwide
I am so glad I went with nationwide. At first I was hesitant and went with another pet insurance company due to reviews. My coworker told me how easy the claim process is thru nationwide and at that time my company offers discounts. I am so glad I have them now for 2 years, one of my fur baby is diagnosed with hypothyroidism and is on medication, I always get my reimbursement without issues so far. My other fur baby having GI issues and still trying to figure out what's wrong. I save a lot of money with nationwide in long run.
Insurer: Nationwide
By: Linda
Great Service
Nationwide has been so helpful in helping me take care of my claims. They have a great app called VitusVet that allows you to upload your claims immediately and they are reimbursed within a week. It’s made it so much easier to make sure my pup gets what he needs without worrying about cost.
Insurer: Nationwide
By: Heidi
Thanks for caring
Always prompt and fair with refund help and caring and asking about pet
Insurer: Nationwide
By: Louis
Slightly difficult getting an online claim set up but eventually it worked.
Getting the online claim was at first difficult but I was able to get the claim started with 2 tries. After which I downloaded the veterinarian’s receipt and a copy of the receipt within 2-3 days I received a notification of my claim processing and reviewing. About 3-4 days after the processing I received another email that payment would be made and I could deposit the insurance claim amount to my bank account which was very easy. (OnceI had set up a bank account, the funds could be deposited.
Insurer: Nationwide
By: Robin
Excellent Insurance Policy
The payment response time is getting faster. The service is excellent. Thank you for following up.
Insurer: Nationwide
By: Amedeo
Show Deductible
When you send us our statement that shows what you are paying on our Vet bill, if you could show how much our deductible is and how much we have paid. Just like regular people insurance does. Thanks.
Insurer: Nationwide
By: Michael
Prompt claims service and payment
Great claims service and prompt payment of my claim
Insurer: Nationwide
By: Mary
Easy claim submission with timely reimbursement
I submitted my receipts via email after scanning in my computer and had timely letters acknowledging my claims and once I met my deductible- got reimbursed!
Insurer: Nationwide
By: Tammy
Best Service
Nationwide is so easy to work, the electronic filing of claims makes the process so effortless. Customer service is so helpful, professional, and caring. I have all my pets insured with Nationwide and I know they are in good hands.
Insurer: Nationwide
By: R.
Prompt review and payment
Excellent service, prompt review and payment.
Insurer: Nationwide
By: Mary