Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,056 total
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Quick and prompt response
Very happy with quick turn around and compensation
Insurer: Nationwide
By: Penelope
Happy with my service
I like how easy it is to make a claim with my phone. Not sure why somethings are covered and why they are not other times. The checks take a long time to reach my house.
Insurer: Nationwide
By: Jessica
Great pet insurance company.
Nationwide is a terrific pet insurance company. I mail my claims and always get a notice from them within a week that they are processing my claim. My payment is directly deposited into my checking account within days. I have had the insurance for almost 2 years and they have improved their response time greatly. You are also supplied with a complete explanation of benefits. I would recommend them highly.
Insurer: Nationwide
By: Mary
Customers for Life
I have insured 4 kittens through Nationwide Pet Insurance; because of this insurance, we've been able to provide and pay for excellent care for them, including compassionate end-of-life care in the worst of circumstances. We currently have 90% coverage with an annual $250 deductible, including wellness visits, which is indispensable when raising a new kitten (checkups, vaccines, medicines, even spay/neuter costs are all covered). I file claims through the VitusVet app, which makes the claims process simple, straightforward, and—most importantly—incredibly fast, and the direct deposit reimbursement means I'm not left waiting for a check in the mail.
Insurer: Nationwide
By: Melissa
Excellent coverage and service
We have been insured by Healthy Paws for 2 years. We’ve got 2 cats and a dog and our experience has always been nothing short of 10 stars. Healthy paws make filing claims really easy, and the majority of the time claims are settled within a day or so. Their customer service team are easy to get a hold of (I’ve never waited more than a few minutes to speak with someone) and they genuinely care about the pets that they cover. We had a tragedy fall on us recently when our eldest cat Nelson was hit by a car. He ended up needing surgery for a shattered pelvis and a fractured foot, and suffered a couple of complications in the weeks following. Of all the worries that we had, one thing that we did not have to worry about was his coverage. Healthy Paws covered the majority of the bills and made the whole process as easy as possible. They even sent me a follow up email a few weeks later asking how he was doing. Thankfully, he’s making great steps in his recovery and should be back to full strength in the next few months. I could not recommend Healthy Paws enough. Professional, caring and efficient. Thank you Healthy Paws! From Chloe & Nelson
Insurer: Healthy Paws
By: Chloe
Best pet insurance
Quick payments and easy to submit claims. Really makes having pet insurance very effortless and convienient!
Insurer: Nationwide
By: Yadi
Long time client
I have been a long time customer. I am also a professional in the veterinary field. Claims processing takes upwards to 30 days or more. You should be ashamed of yourselves and embarrassed to stand behind that. You send cut and paste policy holder info in generic emails with an apology that falls on deaf ears. You wouldnt accept my monthly premium a day late let alone 30 or more no matter how apologetic i was. Action speak louder than words.
Insurer: Pets Best
By: Todd
The best investment in my pet's health and wellbeing!
I have been really pleased with the level of service at Nationwide Pet Insurance. Filing claims is super easy; accepting payments is even easier with a click of a button. The few times I had to engage with customer services, I had a very good experience with clear explanations for the questions that I had. Highly recommended!
Insurer: Nationwide
By: Janaina
Great customer service
I'm writing this review hoping no one will ever need to use them for medical issues. But - I have a 4 years old French bulldog with Healthy Paws insurance since day 1. The 1 (and hopefully last time) I needed help from them, they were awesome !!! I took pics of the doctor documents, medical bills and the receipts. In less then a week I got very clear email with all the info I needed. How much I had out of pocket and how much I've been reimbursed. Healthy Paws covered about 80% of my expenses and in few days I got a check by mail. We all want to do everything we can to help our little nuggets and I'm so glad I had this company to help me with it. I'm full of hope that none of you will ever need to file claims and that your pet will stay healthy and protected !
Insurer: Healthy Paws
By: Ben
Very happy with Trupanion
Trupanion has immediately responded to my vets office with reply to questions and payment. Very pleased with Trupanion as always.
Insurer: Trupanion Canada
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