Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Peace of Mind for Pet Parents with MetLife Pet Insurance has been a…
MetLife Pet Insurance has been a fantastic choice! It’s truly cost-effective without sacrificing coverage, and their team responds quickly whenever I have a question. The payment process is simple and stress-free, and I love that they offer great plan options to fit different needs. One of the biggest perks is the employer payroll deduction—it makes managing payments effortless. Plus, their app is super easy to use, which makes filing claims and checking benefits a breeze. Overall, MetLife makes protecting my pets affordable, convenient, and worry-free. Highly recommend!
Insurer: MetLife
By: Elsa’s Mom
My small dogn to medicine…
My small dog had a reacion to medicine prescribed by her vet from an emergency visit. I felt bad having to submit another claim so soon but Fetch was great and processed the claim promptly. I am so pleased with my choice of Fetch when I got my puppy almost 3 years ago. They have so many included benefits to help take care of our pets.
Insurer: Fetch
By: Terry
My cat had a 2 illnesses back to back
My cat had a couple back to back medical issues that required multiple visits and prescriptions for him to get back to feeling like himself. MetLife eased the stress with an easy claim process, quick review and reimbursement for the claim. I would highly recommended MetLife for your pet insurance
Insurer: MetLife
By: customer
Good customer service and support
Customer service was quick and courteous in resolving my problem and answered my additional questions knowledgeable and efficiently.
Insurer: Nationwide
By: Misty Bradley
SCAM
I’ve been trying to cancel my subscription and the company has made it nearly impossible to do so. I have screenshots showing that: • There is no cancellation option anywhere on their website. • Their chat service provides no cancellation path or instructions. • Their Help Center returns no results when searching “cancel.” The only cancellation method they provide is calling in, but when you call, you’re placed on hold for hours. This means there is no actual way to cancel, which feels intentionally obstructive. At this point, I’m going to dispute the charges through my credit card and report the transaction as unauthorized since they’re not allowing me to cancel through any reasonable means. This isn’t the first issue I’ve had with them. My dog contracted leptospirosis, a condition explicitly covered under the policy at the time, and they still spent six months fighting the claim before finally reimbursing me. When an insurance company refuses to honor coverage you paid for — and then makes canceling nearly impossible — that’s unacceptable.
Insurer: Pets Best
By: Jen E
Extremely helpful
Amanda was helpful , patient kind and professional! She is a true asset to your organization!
Insurer: Fetch
By: Ellyshattered_tatted
Embrace Answers
The rep I spoke to was very understanding and said to submit my claim for my lost pet again and she’ll see if they will honor it. Anytime I had questions they were there to help me . It’s great knowing the company is truly animal friendly !
Insurer: Embrace
By: silvia scotti
Affordable and easy Claim Reimbursement Process
Healthy Paws has helped to make a really difficult time more manageable. Just having piece of mind that we would have some financial support when our 1.5 year old cat had a serious health concern has been well worth the monthly cost of the insurance policy. Claim submission and reimbursement has been incredibly easy and quick, and communication is great. They care about our little Augie and want to make sure he gets the care he needs. I highly recommend Healthy Paws if you are looking for insurance for your pet.
Insurer: Healthy Paws
By: Kathryn Phipps
Bethany was great
Bethany was great. She answered all the questions I have for the policy and helped me understand more of the details. She even helps set up a future date for the policy to begin. Communication is way better than my current pet insurance company.
Insurer: Prudent Pet
By: Helen Lam
One of the best decisions we ever made.
Super easy to submit claims and getting pet insurance for our kitty was one of the best decisions we ever made. She had to have surgery and is now on prescription food. This insurance has drastically reduced the added expense of our out of pocket costs. Thank you MetLife Pet Insurance for always being there with kindness and compassion.
Insurer: MetLife
By: RW