Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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Good experience
I have had this insurance for many years and have not had to use it much. But, this was a rough year and we had to use it and the claims were always handled quickly and I was relieved that I was able to be reimbursed.
Insurer: MetLife
By: AD
Efficient processing
Efficient processing. Clear explanations of the reimbursements.
Insurer: MetLife
By: customer
Helpful professional easy thank you!!!
Helpful professional easy thank you!!!
Insurer: MetLife
By: Laura Cesario
Easy to file claims
Easy to file claims, easy to track claim status, the app is good it shows you so much about your pet. Only complaint is how long it takes to process claims, they should drop the 5 from 5 to 10 business days and make it 10 business days, most claims take a while to process. Otherwise all positive with MetLife Pet insurance!!
Insurer: MetLife
By: Christopher Vetters
Good service processing the claim
Good service processing the claim. Took charge of contacting Vet for information and not making me the middleman while keeping me informed Thank you
Insurer: Spot
By: Alan
Poor system wastes a lot of time
Poor system wast a lot of time ! Waiting time app. 2 hours+ to speak with a live agent.
Insurer: Sonnet
By: DFY
We have been with Fetch Pet Insurance…
We have been with Fetch Pet Insurance for years and insure all our pets with them. I have always had a good experience with them. I would recommend them to anyone looking for pet insurance.
Insurer: Fetch
By: Christian
MetLife Pet Insurance is the best!!
MetLife Pet Insurance is the best!! I recently had to take our dog to the vet for dental surgery, and our claim was submitted and approved and finalized within 10 days with the online MetLife app. We are so grateful to have our pup with MetLife Pet. Honestly amazing customer service experience with every representative we spoke too🙏🏼 Thanks for making this process so easy and efficient. Much Appreciated
Insurer: MetLife
By: Happy Mama
SPOT has been helpful
SPOT has been helpful, simple to use, and allows me to make decisions for the best outcome for my pets!
Insurer: Spot
By: Jan Sanburg