Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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Easy to submit claims
Easy to submit claims, quick processing and no hassle approval. I have insured all of my dogs after the original experience, and will do so again.
Insurer: MetLife
By: Wolfgang Leitermann
I had 2 recent experiences with your…
I had 2 recent experiences with your customer service staff , they were very professional and helpful , I’m very happy to have Figo as my pet insurance .
Insurer: Figo
By: Ivan Chavez
Great experience and very happy with…
Great experience and very happy with MetLife Pet Insurance. I have 3 dogs but 1 dog in particular that seems to have more random health issues than the others. MetLife has been great, and I wish I would have enrolled sooner.
Insurer: MetLife
By: Ross McAvoy
Claims typically are processed fast and…
Claims typically are processed fast and simple
Insurer: MetLife
By: customer
very simple to add claim on the app and…
very simple to add claim on the app and within a week got paid!
Insurer: MetLife
By: Gracie's Mom
Easy to work with when filing a…
Easy to work with when filing a claim....good insurance.
Insurer: MetLife
By: Melissa
Half the time when I try to do a live…
Half the time when I try to do a live chat . There is error message on your end
Insurer: MetLife
By: customer
Filing a claim is very easy
Filing a claim is very easy. Coverage is great! Reimbursement is quick.
Insurer: MetLife
By: customer
Sending in for claim reimbursement is a…
Sending in for claim reimbursement is a simple and smooth process. Claims have been processed correctly each time and checks mailed in a timely manner.
Insurer: MetLife
By: Kim Carbonaro
Bureaucracy or scam - Terrible do not get
They claim to not receive your forms. Then they refuse coverage. They drive you crazy with bureaucracy. Absolute nonsense.
Insurer: Pets Plus Us
By: C