Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Is Nationwide really on our Side
Is Nationwide really on our Side? It doesn't seem like it. I rated 2 stars because in the past I had yearly surgeries for my dog because of recurrent skin cancer and reimbursement has been simple and fast. I have had a policy for 6 years for my dog and 2 cats, things have come up, its been easy. But now I have my back up against the wall, my newest cat (a stray who just showed up) had to have an expensive surgery right before his coverage started (credit card is maxed out now), then a couple weeks later a go at the emergency vet for urinary issues, he will now need to be on a special diet for the rest of his life, each 16 lb bag upwards of $140! This isn't a lifestyle choice, this is to prevent very expensive surgeries and/or death. They only cover $100 annually, that's IF you opt into it! The no prior authorization is disappointing, not all of us have a credit line of 5k to pay for surgeries. My dog needs to have more cancer removed along with a dental surgery - hopefully at the same time. I called and asked for a supervisor, hoping there was some way to offer a promissory note for my vets office based off of the quote received from my vets office. No sympathy, no compromise just "no's". If I could change my policy I would, but the world of pet insurance doesn't cover pre-existing conditions. My dog is 11. He has pre-existing conditions. I pay approx. $250 monthly from payroll deductions to call and get "no's". So based on my paycheck to paycheck income, I will end up having to split the surgeries - cancer and dental because that's what I can afford to put up front. This will end up costing Nationwide an additional surgery fee and all associated surgery costs. Not to mention, the risk of anesthesia for an older dog, for 2 surgeries. For something that saves them and myself money, how can the answer be no? I know based on past experiences with them that it will be covered minus deductible and the percentage. Are they unable or unwilling to review or escalate to someone who can offer something more than "no."? Nationwide isn't on our side. They are big business. 2 very different things. Change my mind.
Insurer: Nationwide
By: Summer Steward
Great experience!
Provided quick service for reimbursement!
Insurer: Spot
By: Deanna Greenway
Staff was very helpful in the loss of…
Staff was very helpful in the loss of one of our pets
Insurer: MetLife
By: Elizabeth Koss
Maybe they do care
My distrust for insurance companies made me very skeptical of this insurance for my dog. However, when put to the test I was very pleased the claim was accepted. Approval speed was appreciated and reimbursement amount was acceptable. Will recommend to fellow pet owners.
Insurer: Fetch
By: Jonathan
Embrace Pet Insurance is amazing!
Embrace Pet Insurance is amazing for many reasons, especially their customer service! Thank you for helping me figure things out, and thank you for insuring my kitty cat!
Insurer: Embrace
By: April Kempton
My experience with submitting a claim
The process of submitting a claim was straightforward. I was promptly notified if more information was required. The decision regarding coverage was clearly explained and directly deposited into my account. The Staff that answer my phone calls are attentive and concerned about my pet.
Insurer: Spot
By: Kathryn A Proulx
Fetch is there for my kitties.
Fetch has been there to cover both of my cat’s severe health issues, and continue to cover them. This has been a great company to me. The claims department is quick and fair with the reimbursements.
Insurer: Fetch Canada
By: Madison
I’m posting this as a warning
I’m posting this as a warning to other pet owners. My Pets Best policy premium increased from about $54 per month to $94 per month — roughly a 72% increase — at renewal. There were zero claims on the policy, no changes to coverage, and my dog is a 6-year-old Cane Corso. Pets Best stated that an email notification was sent and provided a date and subject line. However, after thoroughly searching my inbox, spam, and trash folders, I never received any email clearly disclosing this increase. They were unable to provide proof of delivery or receipt. Once I discovered the increase, I contacted customer service and cancelled the policy. Pets Best only refunded a prorated portion of the current month and refused to refund the increased premiums already charged, despite the lack of clear notice. I’m not disputing the company’s right to adjust rates. My issue is the lack of effective disclosure of a substantial premium increase and the refusal to make it right once identified. I strongly recommend that pet owners monitor renewal billing very closely and not rely on Pets Best to clearly notify them of major price changes.
Insurer: Pets Best
By: robert Latta