Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Curstomer service with Rebecca was…
Curstomer service with Rebecca was great when signing up and asking questions.
Insurer: Prudent Pet
By: Pat
Recent Claim Submission Experience
well, thus far, I've been successfully able to submit a claim via email, a big thing for this "technephobe". MetLife Pet processed my claim, and provided my "refund" (or whatever its term) in a timely manner! Thank you for that!
Insurer: MetLife
By: Leslie K.
Fair
Originally I have problem with my claim. After talking with them, it turned out to be a miscommunication and the claim was settled. Fair people, willing to listen. Recommend
Insurer: Embrace
By: Ronald Smith
Fair and expeditious processing
Fair and expeditious processing of claims.
Insurer: Spot
By: Angela
Karan was a great help walked me…
Karan was a great help walked me through all the steps to fix my issue
Insurer: Sonnet
By: patricia
Trupanion has been great!
Trupanion responds quickly, easy to work with and has been very helpful. Also, always kind when I call in. Thank you!
Insurer: Trupanion
By: Cindy
Great experience with the sign-up…
Great experience with the sign-up process. Stay tuned for another review once approved and go to our first vet appointment.
Insurer: Nationwide
By: Leah
Claim Submission is a Nightmare
Whenever I have logged in to Pets Best and tried to submit a claim, their system in the last step says service is down and claims do not get submitted. This has been happening for the last 2 months, and it is very frustrating. I understand the site being down for some time for maintenance but almost for 2 months, thats unacceptable. I even tried to create a customer ticket for the same to which I got the reply that the site is under maintenance and we regret for the inconvenience. thats it. For 2 months, Its not acceptable. Moreover, the site is not accessible from other countries. Thats a shame