Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,968 total
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Cheerful
Every time I call Trupanion, not only are your reps cheerful, helpful, timely, & knowledgeable. They make me feel like they know my dog personally and care about his well being soooo much!
Insurer: Trupanion
By: Kathy
The staff cares
I feel the staff really care about my pet Amber and my worry's of Ambers health
Insurer: Trupanion Canada
By: Marjorie
Very sweet
Kathleen was so very sweet and was so helpful that she provided information I didn't even know I needed!
Insurer: Trupanion
By: Barbara
Lovely staff
One of the things I am happy with is the customer service as well as taking care of some of the costs of vet bills. Always pleasant lovely staff and helpful
Insurer: Trupanion
By: Pam
Very helpful.
Our conversation was very helpful. We had a question about coverage and Sterling was very helpful. We ended up taking a different course of action than our hypothetical question.
Insurer: Trupanion
By: Chris
Great customer service
Your customer service is always great. Very down to earth.
Insurer: Trupanion
By: Kim
You have a staff of excellent, kind & compassion representatives who sincerely care about our furry family members!!!!!
Today, at 1:25 pm, I received a "check up" call on my little 15 yr. old Chihuahua, Honey, from one of your very sweet reps., Shelly. I have three little Chihuahuas, which she exhibited much interest & answered questions involving them, without hesitancy or impatience. Your fantastic staff takes the time to listen, while showing love & sincerity in all aspects. I find each & every one of you a joy & pleasure to deal with, without worrying about any deception. Thanking you for your wonderful kindness & great caring. You are all deeply appreciated. My Love & Blessings to Each of You !!!!! Rose, Marie, Rullo, Honey, Buffy & Bitsi send doggie kisses
Insurer: ASPCA
By: RoseMarie
Best Coverage, NO Hassle Pet Insurance
I cannot even begin to explain what a great company Healthy Paws is! Easy to file claims, quick reimbursement and NEVER a problem! I have had other pet insurance in the past that had a cap on what they would pay for each visit, treatment, medication etc. Not with Healthy Paws! My basset recently needed $3000 worth of surgery to save her eyesight. She is only 4 years old! We didn't hesitate to schedule the surgery because we knew we were covered. Don't know what we would have done without pet insurance and so glad that we have the best! Other claims with her and our other dogs have all been handled just as easy.
Insurer: Healthy Paws
By: Janet
There when you need them to be!
We have been paying into pet insurance for 5 years and thankfully never had to use it until this past year. Our large breed dog needed to have both knees repaired from torn cruciate ligament. We thought we were going to get a run around using our insurance for the first time but boy were we wrong. Pets + Us have been amazing and have come through exactly as our plan was laid out to be. They are efficient and fair when processing claims and I would highly recommend them!
Insurer: Pets Plus Us
By: Jodie
Great Services
I truly recommend Trupanion insurance services to all my friends and other pet owners, not only because they are fast in responding to our pet's needs and urgencies, but because of their kindness and compassion with the animals. My dog had an accident and needed immediate care and a MRI that I could never afford if I did not have Trupanion insurance to pay for it. Trupanion is paying those costs direct to the Vet that accepted to receive it, and I am amazed about how fast they solved my problem and how thoughtful the people who have talked to me on the phone have been to me and my dog issues. I wish that the American Healthy Care Insurance system for humans was at least 50% compassionate with people as Trupanion has been with their pets and cats. It is a good lesson and I am happy that we have Trupanion Insurance for my dog. Monica
Insurer: Trupanion
By: Monica