Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,968 total
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Fast, efficient, caring coverage
As always the Embrace staff quickly and efficiently reviewed our claim. Their communications expertly guided us through the process which provided us peace of mind with regards to our dog's well being.
Insurer: Embrace
By: Aaron
Great insurance!
Great insurance! People are really nice. Never have any problems and paid for claims right away.
Insurer: Trupanion
By: Gail
I appreciate so much that the rep...
I appreciate so much that the rep did not put any pressure on me. He simply answered my questions and explained politely and concisely!
Insurer: AKC
By: Alicia
The best company
Not only did healthy paws save us a lot of money but they also emailed us to find out how milo was doing. I think this is the best company for pet insurance. They paid out 2 claims in 2 years without giving us a hard time. They also have a heart.
Insurer: Healthy Paws
By: SHARI
Long time customer
I have had several pets insured by Embrace for the past 15 years. My current pet has a brain tumor. It is comforting to know I have the insurance. All claims but one (just needed a quick phone to get resolved) has been handled quickly and checks issued within a week. I would and have recommend Embrace to others.
Insurer: Embrace
By: JJ
Cheerful
Every time I call Trupanion, not only are your reps cheerful, helpful, timely, & knowledgeable. They make me feel like they know my dog personally and care about his well being soooo much!
Insurer: Trupanion
By: Kathy
The staff cares
I feel the staff really care about my pet Amber and my worry's of Ambers health
Insurer: Trupanion Canada
By: Marjorie
Very sweet
Kathleen was so very sweet and was so helpful that she provided information I didn't even know I needed!
Insurer: Trupanion
By: Barbara