Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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We felt so good with Healthy Paws claim coverage and customer service that we added our other cat!
All of a sudden, our cat Kanobi fell sick. We had to take him to the hospital and he had to stay there for two nights. Healthy Paws covered the claims as per the coverage and provided excellent customer service. We are very happy with their professionalism and customer care. They even sent a very caring email asking how Kanobi was doing. Since then we have added our other cat! I highly recommend Healthy Paws!!
Insurer: Healthy Paws
By: Vik
Very Mix Reviews
At one time I had at least 6 dogs ensured with these people. They started off great but after a couple of years things changed. I will give them credit for making fast payments...when they pay. After they started making some questionable decisions I began moving my kids to another company but I had three with preexisting conditions and couldn't move them. I guess it depends on who reviews your claim as to what they will and will not pay. Unless you get pre-approval for a procedure, don't count on reimbursement. I had one child who just couldn't catch a break, medically speaking, and they did pay for a lot of her treatments. But when it came to my kid with cancer they would have paid for major surgery and chemo/radiation (or at least I think they would have paid for that) which would probably would have killed my kid but they wouldn't pay for a treatment that cost considerably less and was non invasive. They said it was experimental. Unfortunately they weren't able to comprehend the information the doctor had provided which explained that the treatment has been used for quite awhile. Bottom line, my four legged kid, who should have died in Aug of 2016 is still alive and didn't have any of the "acceptable" treatments. Just do your research before you pick a company.
Insurer: Pets Best
By: K
Very quick turnaround for payment.
Very good service.
Insurer: Pets Plus Us
By: Tina
So Helpful
ASPCA was so helpful in assisting me with my claim. My malinois suffered bloat and required emergency surgery. My only did they assist in submitting my claim they also processed it quickly. A few weeks after the incident they called to check up on my little guy
Insurer: ASPCA
By: Patrick
Review of Healthy Paws
Healthy Paws is an excellent company--they are very prompt in processing claims, even one for around three thousand dollars following my one cat's treatment for a urinary block and surgery for kidney stones. They are friendly on the phone and seem genuinely interested in the pet's welfare.
Insurer: Healthy Paws
By: Roberta
Kayla was very positive and helpful over the phone.
Kayla was very positive and helpful over the phone. She was patient during all of my detailed insurance claims questions.
Insurer: Trupanion
By: Mary
We love Embrace!
I asked everyone I know with pet insurance to tell me about their coverage, and everyone with Embrace was happy without any complaints, that goes for us as well. We love Embrace Insurance. It's easy to sign up, they have great insurance package options, it's easy to edit online, it's even easier to submit claims, they process claims quickly and without complications, and they have AMAZING customer service. I'm so glad I opted for pet insurance (my pup is pretty mischief) and even more grateful that I chose Embrace.
Insurer: Embrace
By: Ana
Great reliable people......!
Fast and fair resolution to claims! Very reliable, professional and helpful! Friendly service!!! Even my dog send them a few licks!
Insurer: Pets Plus Us
By: Germaine
Amazing!
My Rottweiler had to have 2 surgeries one by a specialist to repair the first, transfusions and 12 days in a critical care unit where his meds alone were over 1000 a day. Without healthy paws I would have never been able to afford the care he needed to save his life. He was in septic shock after the first surgery and I was told he would probably not even survive the first. He got the best care and healthy paws processed the claims within a day, 2 at most reimbursing over 20,000. Great customer service, affordable and amazing coverage
Insurer: Healthy Paws
By: Ashley
I have always received excellent service from your call centre.
I have always received excellent service from your call centre. I wish all call centres were as professional.
Insurer: Trupanion Canada
By: Brent