Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,968 total
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Great Service, some tweaks required.
The customer service is great. The only negative is that the vets can't get reimbursement directly and that there's a limit in coverage. I hope this is something that is being worked on. Either than that I had a very good experience.
Insurer: Pets Plus Us
By: Leticia
Easy to use interface and the customer service is excellent!
It's super easy to upload documents and also have our vet fill out the forms. Anytime I had questions or didn't understand the process, their customer service team was super attentive and patient with any silly questions I asked! I'm really glad I got my dog's insurance through Embrace.
Insurer: Embrace
By: Devin
Thank God for Embrace!
Apparently I attract very sweet, adorable dogs but ones that have a lot of medical issues. My sweet dog Chancey is on Allergy Medication and medication for his skin that is given once a month. He has also had several severe issues with Bladder Stones that required multiple surgeries and through all his medical issues, Embrace has been behind us all the way. It is a wonderful feeling to know that no matter what comes up with Chancey, I do not have to worry about how to pay for it thanks to my insurance with Embrace. If you have never bought insurance for a pet before I would strongly suggest that you start with Embrace. They pay my claims quickly and without judgment and not once have they questioned why I seem to use their services so frequently.
Insurer: Embrace
By: Rosemary
Thank you Embrace for helping me save my baby.
My Malamute baby is diagnosed with Lymphoma. It came as shock to us as she was happy and playing one day and next day she was terribly sick. We are fighting it as we refuse to give up to cancer. Without Embrace, it would have been very difficult for us to pay for expensive tests and chemotherapy. Words don't justify my gratefulness to Embrace. Thank you
Insurer: Embrace
By: viki
I am so pleased with the amazing care from Embrace.
I love Embrace. They have been nothing short of exceptional.
Insurer: Embrace
By: TDanielle
I recommend this company to friends.
Always very pleasant and helpful- I have recommended this company to friends.
Insurer: Trupanion
By: Robin
My interactions with Trupanion staff are always very helpful and informative.
My interactions with Trupanion staff are always very helpful and informative. Besides answering any questions I have, they always offer tips and further information. Trupanion has always been very compassionate when I have called to remove a deceased animal from my policy.
Insurer: Trupanion
By: Joan