Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,968 total
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Very Happy
You have always been very helpful and i appreciate your efforts in helping us with out dog.
Insurer: ASPCA
By: Andrew
Takes time but they get the job done
I have been working with Chanel for several weeks to get all the paperwork submitted from the vets, she was very very helpful and gave excellent suggestions on how to get the clinics moving on submitting. Once notes were attained, processing was good. Premiums are average, other companies are higher and some are lower, but one gets what they pay for.
Insurer: Embrace
By: Neil
Have used others - Pets Best really IS the BEST!
I used a company that took 4 months to reimburse a $4,000 claim. Used another one that had a deductible of $250 PER INCIDENT (always read the fine print!). Pets Best is far and away the best company out there. Claims are easy to submit, they have not denied anything I thought they would cover, and they pay directly into my bank account always within 4 days! There are so many ways an insurance company can "get" you, but Pets Best seems to really care about the pet and the owner. I've called a time or two to clarify coverage, and they have always been very nice and helpful (and easy to reach). I cannot recommend PetsBest highly enough and have, in fact, recommended them friends and people sitting in the vet's office knowing they're facing huge vet bills. Insurance is so important so you never have to choose between saving your pet and financial ruin!
Insurer: Pets Best
By: Tina
Best decision I ever made.
Could not be happier with the decision to get Embrace when we rescued Daphne, our Great Dane. We've utilized the insurance many times over the last several years and it has been a pleasure to see how easy and painless it is. The people could not be friendlier or more helpful. You will not be disappointed.
Insurer: Embrace
By: MICHAEL
Good to work with
Embrace is very easy to work with. I wish people health insurance carriers were as easy.
Insurer: Embrace
By: Michele
This is the best valueless insurance combined with the best customer service!
This has been the best value pet insurance policy combined with the best customer service. My claims were processed with ease online and within 2-3 days. I also received follow up phone calls asking if my puppy was doing better and could they help in any other way.
Insurer: ASPCA
By: Angela
My Nikki is in great hands with her doctor and insurance!
My veterinarian recommended ASPCA Pet Insurance and they have been a great partner. If I have questions, they are answered promptly and fully. Coverage has been good. Sometimes a little hard to figure out how things are covered but a phone call has done the trick.
Insurer: ASPCA
By: Larry
Trupanion is the best insurance company
Trupanion is the best insurance company that I do business with...bar none!
Insurer: Trupanion
By: Carolyn
Very helpful kind!
Very helpful, kind!
Insurer: Trupanion Canada
By: Marlene
Excellent service.
Excellent service. Wilsh everyone knows about Trupanion
Insurer: Trupanion Canada
By: Rafael