Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Thank you for all your help
Our four legged companion was diagnosed with diabetes almost 2 years ago and shortly afterwards became blind. Pets plus us, helped offset the major expenses of taking care of her, there has never been any concerns with reimbursement in fact we now have it as direct deposit which works great. Would you have a child without medical insurance then why have a pet without it
Insurer: Pets Plus Us
By: Martin
Not what they say
Gotta love a company that says one thing on the phone and practices another. I had called in before getting coverage to confirm a few questions as to what was classified as pre-existing. PRAY that none of your pet(s)' medical attention can be connected to a prior issue. I was told over the phone that my dog's one seizure would not be deemed as pre-existing; however, as the challenges mounted, all claims were denied and after taking my money, was told condition was pre-existing. FIGO is also EXTREMELY SLOW in reviewing anything. Thanks for nothing but the pick-pocket.
Insurer: Figo
By: Bryce
Satisfied
I love everything about Embrace Pet Insurance. Their staff, their proficiency, their website and easy to navigate business mode. My claims are usually handled in an expedited fashion
Insurer: Embrace
By: Maria
Awesome
ASPCA has exceeded my expectations. They don’t hassle you over the vet bill. They process the claim very quickly. They made a great improvement last year by now paying a percent of actual vet bill. Awesome. I recommend ASPCA insurance to all my friends.
Insurer: ASPCA
By: Angeline
Healthy Paws is amazing
Signing up my dog up with Healthy Paws was the best decision i could of made! The staff is amazing and they truly care about you and your pet! After finding out my dog need a $4,000 surgery they put me at ease to know it was covered and i wouldn’t have to worry. Since the surgery they have checked up on him a few times to make sure his recovery has been going smoothly!
Insurer: Healthy Paws
By: Tracy
Been with Embrace for just over a year and very satisfied
I have had my dog insured with Embrace for a little over a year and have made multiple claims which have been handled and quickly. They are quite easy to work with and never had an issue getting reimbursed
Insurer: Embrace
By: Deborah
Embrace is Wonderful Pet Insurance
We have been with Embrace since we got our puppy at 9 weeks. Amber is now almost 2 1/2. We carry both the regular insurance and the wellness. Every claim we have submitted has been handled efficiently and quickly! We are so happy we chose Embrace as our pet’s medical insurance.
Insurer: Embrace
By: Karen
I appreciate her kindness
My Sweet Old Man Deuce went over the rainbow bridge so I had called to ask some questions. Shannon was very kind and was able to answer my questions. I appreciate her kindness during a very emotional time. Please thank her for me.
Insurer: Trupanion
By: Jennifer
My Sweet Old Man Deuce went over the rainbow bridge so I had called to ask some questions.
My Sweet Old Man Deuce went over the rainbow bridge so I had called to ask some questions. Shannon was very kind and was able to answer my questions. I appreciate her kindness during a very emotional time. Please thank her for me.
Insurer: Trupanion
By: Jennifer