Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Sick dog
Our 6 year old Norwegian Elkhound was in terrible pain, crying and moaning. We took him to the Pet Emergency clinic and they examined him along with x-rays but couldn’t find what was wrong. They gave him some pain and ligament pills. The next morning we were back at the emergency clinic for a full battery of tests and they finally found he had pancreatitis. This was a terrible and scary experience. The only positive part of this experience was how prompt Embrace’s response was and how quickly they reimbursed us. We are very impressed with our Embrace coverage and would recommend it.
Insurer: Embrace
By: Larry
Immediate help, immediate acknowledgement and immediate expenses paid!
My 4 year old german shepherd tore her CLL and required surgery and thank god for accident insurance! I only pay $20/month and was able to get 90% of her surgery and expenses covered! ASPCA makes it SOOO easy to submit a claim and if you need anything, they pick up the phone straight away!
Insurer: ASPCA
By: Sabrina
good customer service and claim
I got to have Pets Best because discount offer from my employer. Never have pet insurance before do it's difficult to understand at the beginning. With help from supervisor (forgot nAme), help me understand that first claim they need to verify many thing fist and after the first claim, it's a relief. And it's true. I didn't have any problem from 2nd claim. And fast result with nice reimbursement. I will keep and recommend Pets Best to anyone. Thanks
Insurer: Pets Best
By: Vimon
Claims timely paid
Very impressed with the ease of filing claims and reimbursement has been within 3-4 wks. Checking status of claims online is very easy. Glad I chose this company because they cover some things that others do not.
Insurer: ASPCA
By: Marianne
Healthy Paws is the BEST
When my dog was in the hospital for a week with a lepto infection and nearly died, the bill was nearly $10k. Healthy Paws showed great concern for my dog’s health and expedited the process. The claim was completed within 48 hours, and I had a (very large) check in hand barely 6 days later. I am a very satisfied customer, and my dog is on the mend!
Insurer: Healthy Paws
By: S.
Quick and easy claim process
Molly got into something which turned into a foreign body in her stomach. Three visits to the vet later and she was in surgery. Because we decided to invest in pet insurance last year, there was no stress when deciding how to proceed with treatment. The claim process was very easy, a single page! However, depending on the vet service this may complicate the claim process. Fortunately, my vet clinic was very helpful and faxed the claim for me. They also promptly emailed the requested documentation to PetsPlusUs. For me, thanks to the wonderful staff at the vet clinic, my claim for Molly was quick and easy. It was processed within 7-10 business and I received the reimbursement directly into my account. Thank you, St Lawrence Animal Hospital and PetsPlusUs. Molly is in full recovery!
Insurer: Pets Plus Us
By: Ashley
Quick payment on claims. People are very friendly.
I have had a few claims with my dogs and have been very pleased how quickly they adjudicated my claims. The people I've spoken with on occasion have been very nice and helpful.
Insurer: ASPCA
By: Jim
The best insurance for your furry friends - hands down!!
I have had Healthy Paws for almost 3 years now. Not only do they let you select a price range and reimbursement rate, they are very prompt with their claims and get you your money back quickly. More importantly, after looking at competitors like AKC and others for my pure bred English Bull Terrier, Healthy Paws does not have caps on claims. If you read the fine print on other insurance policies, they only pay so much per claim, and so much per year which can be VERY costly aside from your monthly premiums. They also cover some larger dog ailments that others do not such as hip dysplasia. I would not choose any other insurance policy going forward. Ever.
Insurer: Healthy Paws
By: Shawn
Embrace Insurance has been responsive and caring
My dog was diagnosed with grade 2 cancer in her mammary tract. Embrace has been with me every step of the way from x-rays, surgery, biopsy, diagnosis and the oncologist's assessment and recommendations for treatment. Embrace representatives have responded with respect and caring to my questions and concerns. Processing and payment of claims has been prompt. I would highly recommend Embrace to anyone buying pet insurance.
Insurer: Embrace
By: Mary