Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Everything is covered!! No hassle insurance company!!
Embrace is an excellent insurance company! We rest easy knowing our boy is taken care of. He broke his foot recently and Embrace took care of everything! Thank you for putting my mind at ease!
Insurer: Embrace
By: julie
Excellent
Always there for us. Always willing to help. Have had them for 14 years. Will use them again. When my boy started having problems and got worse and bills mounted they covered. Unfortunately my boy didn't get better and they made a very sad time a little easier with no hassles. Thank you embrace!
Insurer: Embrace
By: Debbie
Pet piece of mind.
Got pet insurance for piece of mind. Have used for a wellness visit and dental cleaning. Claims are extremely easy to submit and were reimbursed promptly. Would highly recommend.
Insurer: Nationwide
By: Donna
Embrace comes through when you need it
We couldn’t be happier with embrace. We purchased a plan for our pup hoping we wouldn’t ever need it but when we did, embrace has come through quickly, efficiently and without any issues.
Insurer: Embrace
By: Erin
Truly excellent customer service.
Amy provided truly excellent customer service. She thoroughly explained everything I asked about. She was compassionate and so helpful. She deserves a raise!
Insurer: AKC
By: Sybil
Ashley was very nice but it was a bit frustrating because she wouldn't directly answer my question about coverage.
Ashley was very nice but it was a bit frustrating because she wouldn't directly answer my question about coverage. I asked her if my dog would be covered for the removal of a skin tag (it was not pre-existing and I've had my policy for 12 years and have never filed a claim). She said 'Well, it looks like it would be covered but I can't really say or I would really make some people unhappy." What does that mean?! I mean, I am deciding whether or not to schedule the surgery and I want to know if it would be covered before I do. Super weird response. She seemed sweet and all but I've been a loyal, paying customer (and former employee) for 12 years and have never filed a claim. Sheesh.
Insurer: Trupanion
By: Heather
I love this company so much I feel like I should be working there!
I love this company so much I feel like I should be working there!
Insurer: Trupanion Canada
By: Joe
Claims processed very quickly and happy with reimbursement
I recently switched from Nationwide to ASPCA pet insurance. I am very happy with the quick processing of claims and the reimbursements have been very good. I am very happy that I switched companies.
Insurer: ASPCA
By: Elizabeth
Great Service
Was very pleased with the quick reimbursement. Very happy with the service through the years. Thanks for asking about my dogs health.
Insurer: Nationwide
By: Jerrie
Unreliable
I’ve been with this company since they were VPI Pet Insurance. This past year I be had problems with them receiving my claims for unknown reasons. Then I got a puppy and they recommended full co stage through her puppy shots and spay and then reduce it. I called to reduce it at 8 mos and they said I had to wait a full year. Very misleading!
Insurer: Nationwide
By: Bonny