Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Service too date has been excellent.
I'd have no issues with recommending Embrace for Pet Insurance.
Insurer: Embrace
By: John
Very Easy to use...Even I can do it!
The initial Claim service takes a couple of weeks, but once the first one is done...the rest are completed in a matter of a couple days. Very easy to use, very user friendly and great Reps if there are any questions. They even called to see how my dog was doing weeks after the fact. Such a great company!
Insurer: Hartville
By: Richard
GET INSURED!!
As someone who went through loosing a dog after long illness without insurance, I feel so lucky to have found the best service available to me with the ASPCA. Their care for animals shows in all the big and small things they do.
Insurer: ASPCA
By: SK
EXCELLENT!
Chianti has the Total Wellness Plan, and you responded quickly to my claim and corresponding reimbursement. Very impressed with your service. I have recommended your insurance company to my friends and has let the Vet know of your excellent service
Insurer: Nationwide
By: Ana
Huge comfort knowing my best friend is covered with wonderful insurance from a prompt and caring insurer.
Could not be happier with your service, promptness and overall care coverage for my best friend. I always suggest to anyone that has a dog or cat to really consider getting Nationwide coverage for their pet.Thank you very much
Insurer: Nationwide
By: Steve
Great Refund
I was really happy with the amount I got back from my claims. The only reason I did not rate a 10/10 was that there is no other option than to pay the full price up front at the time of the emergency.
Insurer: Nationwide
By: Summer
Made the right choice!
I decided to invest in pet insurance for my dog a couple of years ago and has really paid off. I had to take my dog to the Emergency Vet a few weeks ago because of complications, I submitted my claim the next day and my refund was deposited less than 30 days later. It's a great peace of mind as our pets get older, they are like family and should get the best care they can and having pet insurance makes it more affordable.
Insurer: Nationwide
By: Melissa
Embrace is Great
I'm so glad I chose Embrace for my rescue puppy. They have been unbelievably responsive and quick to respond.
Insurer: Embrace
By: Cindy
Prompt Reimbursement
Our dog had 2 major procedures done and we knew it would be over $1000. My husband and I weren't concerned about coming up with that much money because we knew 90% would be covered under our plan. I signed up for the paperless account so the money would arrive faster and it did...in about a week after I processed the claim. We have never had insurance on a dog before but we got it on Gordie when he was just a puppy and we've always had good experiences in getting reimbursement. It takes a lot of stress away - thank you!
Insurer: Nationwide
By: Deb
Nationwide has delivered everything it promised
I have been more than pleased with the level of service I've received from Nationwide Pet Insurance. The entire process from signing up for the insurance to filing a claim is painless and very prompt with response and payment.
Insurer: Nationwide
By: Maria