Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,968 total
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Love them, but I wish they covered at least a portion of medications
I am always very pleased with this company, and the service that I receive from them. I only wish they covered at least part of the medications for services rendered by me vet.
Insurer: Nationwide
By: Shauna
We are very thankful to be able to have this insurance for out pets.
We have had many cats and dogs and have had VPI/Nationwide insurance for them for the past 20 plus years. It has saved us many times. I love knowing that if something happens to one of them, we can go any where to the best doctor without having to worry not being able to afford it. Filing a claim is very easy and you can track the progress online. I am a dog trainer and recommend Nationwide Pet Insurance to all my classes and clients.
Insurer: Nationwide
By: Dirza
You guys are great!
You guys are great!
Insurer: Trupanion
By: William
Always have amazing service.
Always have amazing service. Never hold times, customer service knows their stuff and they are always sweet and seem to genuinely care about your situation. Thanks!!
Insurer: Trupanion Canada
By: Rachelle
I called to cancel my pet insurance for one of my cats who had passed away.
I called to cancel my pet insurance for one of my cats who had passed away. Jorge was very compassionate, kind and understanding on the phone. He handled the call with care and was truly empathetic to my situation. He made this call and process a lot easier through his compassion which I truly appreciated.
Insurer: Trupanion Canada
By: GAIL
Jodi was patient and very helpful especially since I didn't have at hand all the necessary information she needed to deal with my request.
Jodi was patient and very helpful, especially since I didn't have at hand all the necessary information she needed to deal with my request. She told me how to find it and waited till I did! Request solved!
Insurer: Trupanion Canada
By: Gene
Kelli was fantastic to deal with over the phone and really followed through with my inquiry later by email.
Kelli was fantastic to deal with over the phone and really followed through with my inquiry later by email. Kelli is a wonderful person to have in “customer service”. She definitely takes her client care role seriously!
Insurer: Trupanion Canada
By: Johanna
Very friendly and informative
Very friendly and informative
Insurer: Trupanion Canada
By: Lynn
Your company is hassle free and everybody is so friendly.
Your company is hassle free and everybody is so friendly. It’s as if I’m talking to a long time friend. I love you guys. Thank you!!!
Insurer: Trupanion Canada
By: Nikoletta