Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,968 total
Other Categories
Would like to be able to speak directly to claims when we have issue
Would like to be able to speak directly to claims when we have issue
Insurer: Trupanion
By: Marc
Wait time for person has always been slow.
Wait time for person has always been slow. The rates r too high. Had a very unsatisfactory call a while back with a very uneducated rep. I thought u were a very good and reasonably charged company. My opinion has changed to u r better than the next pet ins. Company nor r the reps we have to talk to anything special.
Insurer: Trupanion
By: Norma
Hands Down the Best Dog Insurance Company
I have been with Embrace for over 9 years and they NEVER disappoint. My 4yr old deaf boxer suffered a FCE in February and has required multiple procedures well over $2,000.. Acupuncture/electrotherapy is must to really help recover from this. Not only do they cover the acupuncture, water therapy but covered a Assisi Loop which I have to use 3 x daily for extra electrotherapy. I am beyond please with the company and continue to get calls from friends asking who I use. I have had at least two people sign up and will continue to "preach" about this company. Thank You Embrace for always making times like this extra easy!!!
Insurer: Embrace
By: Jennifer
Thank you for showing such compassion during a difficult time.
Embrace has been great throughout my sweet boy Orange Guy’s cancer diagnosis. They were prompt with the reimbursements which was super helpful with his care and treatments. Sadly we lost our sweet boy last week. The Embrace team has been so kind and compassionate, they even lit a candle in his remembrance. Thank you 🧡.
Insurer: Embrace
By: Eileen
So Very Happy with Nationwide's Pet Insurance Plan
We have carried insurance for "Chance" through Nationwide (previously Veterinary Pet Insurance) since he was a very young puppy and have been extremely pleased with the service, timeliness, efficiency, and fairness of the program and system. I recommend Nationwide to everyone I know who is a pet owner. It is definitely a worthwhile investment in your pet.
Insurer: Nationwide
By: Cheri
Nationwide is on your Pet's side
Nationwide has been great, wouldn't worry a bit and thanks for asking about Duke and I'm sure about Daisy soon - they were at the vet to get their 3 year rabie boosters - thanks for asking
Insurer: Nationwide
By: Stephen
Great company
I have always had positive reviews for Nationwide due to their speedy turnaround time mailing u a refund Ck and they are always very helpful on the phone with questions
Insurer: Nationwide
By: Lori
Nationwide impressed me with their efficiency in dealing with my claim
Following a significant procedure to remove a benign oral mass, I was amazed at the rapid turnaround time for processing my claim. The funds were available through Chase very quickly and were deposited directly into my account. Thanks.
Insurer: Nationwide
By: Douglas
Nationwide Pet Insurance did what it said it would do for me.
I had VPI insurance for my dog for years and was happy. So when I got two new dogs, I got Nationwide and am very happy with them. I have not filed a claim in the 5 years I have had them until now. I was pleased at the explanation of benefits and Nationwide covered what they said they would. I will continue to tell others that it is worth it, even if just for the piece of mind and security. I never understand the criticisms of pet insurance and the not paying on a claim? You get a puppy from health tested parents, you feed them a species appropriate diet, use titers where appropriate, and you should have few problems. When you do have an illness, or an injury, pet insurance is there to take the sting out of it. That feeling of not worrying about if you should take your dog to the vet because of the cost, frees you up to focus on your pet and their care.
Insurer: Nationwide
By: Patti
Better than the rest
I changed from another provider and could not be happier. The overall experience has been great. Customer service is very helpful and response time on claims and payment is prompt.
Insurer: Nationwide
By: Shari