Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Human health insurance companies should be as easy and helpful to deal with
Our dog was recently injured badly in an unprovoked attack by another dog. Trupanion has been exceptionally helpful to deal with. Not only have they answered all my questions, they pointed out additional benefits under the policy that we haven't been using to help our dog recover. Add the pleasant, friendly and well-informed customer service representatives like Patrick and you have an ideal model for how human health insurance companies should operate.
Insurer: Trupanion
By: Michael
Long-time, satisfied customer
I’ve had Nationwide (since it was VPI—which I still call it) since around 2003 and had/have coverage for numerous dogs. I’ve never failed to feel supported as I’ve gone through various illnesses and injuries with my dogs. Claims are processed in a reasonable time frame and always seem fair. The one instance where I disputed a payment was resolved in my favor. I wouldn’t be without this coverage for my beloved dogs. My grandson and his family chose VPI for their dog based on my good experience and recommendation.
Insurer: Nationwide
By: Pamela
The claims are processed promptly and fairly.
The claims are processed promptly and fairly. The coverage is good. The claims process is easy.
Insurer: Trupanion
By: Laurie
Excellent customer service
Excellent customer service
Insurer: Trupanion Canada
By: Debbie
Thank you so much for being there for us!
You guys (Trupanion) have been not much less than a godsend for us with our little guy. I know insurance is always picked up, hoping for the best and preparing for the worst, but for us you have come through in spades. Both in coverage, and ease of getting claims processed. I have absolutely been recommending your services to family and friends who have or are thinking about getting pets. Thank you so much for being there for us!
Insurer: Trupanion Canada
By: Travis
Narin helped as much as he could and I am waiting for it
Narin helped as much as he could by confirming that my last claim for Leroy is under review and I should hear something soon.
Insurer: Trupanion Canada
By: Chelan
Narin helped as much as he could by confirming that my last claim for Leroy is under review and I should hear something soon.
Narin helped as much as he could by confirming that my last claim for Leroy is under review and I should hear something soon.
Insurer: Trupanion Canada
By: Chelan
Thank you for compassion and understanding when I'm so emotionally charged in dealing with my sick dog!
Thank you for compassion and understanding, when I'm so emotionally charged in dealing with my sick dog!
Insurer: Trupanion Canada
By: Susan
Happy with the speed and thourouness.
Happy with the speed and thourouness.
Insurer: Trupanion
By: Mandy
Always answer the phone quickly,
Always answer the phone quickly, are well trained and truly care. The service is efficient in both advising about cover and payment. It is already a stressful time when your beloved pet is ill, but the staff ensure that there is no additional stress with the financial assistance. I have already recommended several people to Trupanion. Thankyou!!
Insurer: Trupanion Canada
By: Joanne