Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Great help to me while filing a claim.
Embrace was very helpful to me in filing a claim. I had never done a claim before and they walked me through it and sent a check within a weeks time. I was impressed.
Insurer: Embrace
By: Don
Good Insurance
My two boxers have had health issues this past year and thank goodness for ASPCA health insurance. Customer service is the best and they really care about your pets.
Insurer: ASPCA
By: Carol
Unbelievable customer service and concern.
Such caring folks and prompt service with fast reimbursements. Great product!
Insurer: Healthy Paws
By: Bob
Nationwide is amazing in every way!!!
Making the decision to insure Presley was one of the best we’ve ever made. Your associates are knowledgeable and friendly and of course the coverage is second to none.
Insurer: Nationwide
By: Karen
they really do care about your pets
trupanion really is one if not the best pet insurance companies out there. I really do think they my puppy broke his pay last year and without trupanion it would of cost $8000 but thanks to them i paid 2000$ and every time I call them the first thing they do is ask about rocky
Insurer: Trupanion
By: Dwayne
Excellent insurer
I couldn’t be more impressed with this insurer. So easy to submit claims. Excellent customer service. I wish human health insurers were this efficient, kind, and easy to deal with.
Insurer: Embrace
By: Kim
I called Tracy
I called Tracy due to recent bad press on true panion not covering a dogs health bills and saying it was a preexisting condition even though the vets said to the contrary. So I called to find out if this is happening a lot. She recommended we do a footprint of our dog. I like this option and it makes your service more transparent. But I am still sceptical when it comes to insurance companies. They are usually ‘the bad guys’ and I’ve heard more negative stories than positive.
Insurer: Trupanion Canada
By: Catherine
Kind and quick response!
Kind and quick response! You guys always help us and our pets :)
Insurer: Trupanion
By: Michael
Because it was fast easy and my vet rec them!
Because it was fast easy and my vet rec them!
Insurer: Trupanion Canada
By: Anita