Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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great service
I was reluctant at first to try pet insurance but read reviews and at 2 different office visits saw information and asked about it. The positive feedback sold me. The great service keeps me signed on!
Insurer: Nationwide
By: Shirley
I am so thankful someone recommended Trupanion to me!
I just wanted to say "thanks" for always being so prompt with getting claims paid and giving detailed information of all payments. If I ever do have to call for a question, everyone is so kind and helpful. I am so glad I found you guys!
Insurer: Trupanion
By: Melodie
I have the very best insurance for our loved one.
Nationwide is one of the very best insurance protection products you can have for your pet. Our love one, Guy, is very well taken care of by Nationwide.I have never had problems with Nationwide paying any claim. especially with the electronic payment, they pay very quickly....
Insurer: Nationwide
By: Carl
I would not be without this insurance.
This insurance has been a God send. Our. Dog had a torn acl and this is a very expensive operation. We had to have our dog operated on because we didn’t want him to be crippled. I do not regret buying pet insurance grow ASPCA. Their app has made it totally easy to make a claim.
Insurer: ASPCA
By: Martha
AVOID AT ALL COST, or it will cost you!!!
If I could give less than 1 star, I definitely would! Save yourself the heart ache, frustration, and money and deal with a different insurance company - I certainly regret my decision to go with Pets Plus Us!
A few weeks ago our 7 year old chocolate lab began drinking more water and having to urinate more frequently than usual - NO other symptoms (no fever, normal appetite, normal activity levels). Took him to our vet immediately (symptoms started on a Saturday and we had him to the vet by Tuesday morning - their first available appointment) - after a rectal exam, blood work, x-rays and an abdominal CT scan, it was determined that he had cancer in an anal gland which had spread into some lymph nodes. I asked my vet what he thought about likelihood of coverage... we had to make a decision about how to proceed. Our vet admitted he had never dealt with this particular company before and certainly couldn't speak on their behalf, but based on experiences with other insurance companies and the fact that there is NOTHING in our dogs medical history associated in any way with this cancer, he said he'd have an issue if our claim were to be denied. A claim was submitted for the diagnostic invoicing and emergency surgery was booked with a specialist to remove the cancer and hopefully save our beloved dog's life...
Today I received an email showing the submitted amounts, noting $0.00 reimbursement and an explanation that "we are unable to reimburse your treatment expenses for
Insurer: Pets Plus Us
By: Terri
They have been very responsive helpful and understanding.
They have been very responsive, helpful and understanding.
Insurer: Trupanion
By: Patrick
Good service and easy with little involvement on my part
Good service and easy with little involvement on my part
Insurer: Trupanion Canada
By: Shaney
You guys are always so helpful if I ever have a question and I posted a positive comment on FB for you.
You guys are always so helpful if I ever have a question and I posted a positive comment on FB for you.
Insurer: Trupanion Canada
By: Melodie
Every time In contact Trupanion with a question the person who helps me is always a pleasure to deal with.
Every time In contact Trupanion with a question, the person who helps me is always a pleasure to deal with.
Insurer: Trupanion Canada
By: Valerie
Your submit a claim button does not work.
Your submit a claim button does not work. It was much easier to submit claims with your old website. It's one of the reasons I loved trupanion.
Insurer: Trupanion Canada
By: Lisa