Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Extremely beneficial with a new puppy.
I am so happy we went with ASPCA pet insurance when our boxerdoodle was a pup. I'm so thankful for the help they have given us so far and am confident we will continue to receive excellent service for the lives of my pets, present and future!
Insurer: ASPCA
By: Melanie
Very satisfied.
I had a lovely conversation with your representative, Shelly, today. I discussed my satisfaction with making the choice to purchase your insurance for my pet.
Insurer: ASPCA
By: Margaret
Taking Care of Blaze my silly Weim
My claims were process in a timely manner and when I had question the customer service line was quick and helpful.
Insurer: Nationwide
By: Stefanie
With nationwide I was able to give my dog the best care possible!
I was able to talk to the emergency vet and she was very helpful,,I was able to give my dog the best care possible and didn't have to worry about the cost,,,nationwide really saves the day!!
Insurer: Nationwide
By: Daniel
Quick response and great customer service!!!
Milo was sick in the middle of the night and we called the vet on call. The vet was very supportive and thorough. Also received call backs and emails from you which was appreciated!!! Thanks for your support. Received a check very fast!! Thanks!!
Insurer: Nationwide
By: cheryl
I think PetsBest is truly the BEST
We have had PetsBest for our kitty, Princess Fiona, for over ten years now and during this time we have had many, many claims and some were extremely expensive. I think PB has probably lost money on us over the years, yet they they have never dropped us or argued about covering a claim that was due to us. In addition every time I have called and spoken with their service representatives I end the call feeling that the rep I spoke to was more concerned about my satisfaction with them than their bottom line. I know this all sounds too good to be true, but it IS true. In my opinion, Pets Best is truly the BEST pet insurance on the market today.
Insurer: Pets Best
By: Ann
Healthy Paws helped make a stressful time much easier!
I bought pet insurance when my dog was still a puppy and figured I wouldn’t need it until she was an old dog. I never expected my three and a half year old dog to need more than regular vet visits - but she tore her cruciate ligament while walking, just walking. It was unexpected as she was a healthy, active, and very physically fit dog. I was looking at a big surgery and thousands and thousands of dollars in bills. Healthy Paws made this incredibly stressful time much easier - I was able to upload all of her medical information and bills on their website and it was approved within days. Within a week of approval I received a check and an email from the company checking in to see how my dog was doing. I am thankful to have had Healthy Paws so that my pet could get excellent medical care. Life is unexpected and you never know when you will need health insurance, and the same goes for our pets!
Insurer: Healthy Paws
By: Elisabeth
Good Service and Fair Price
I think the insurance is really beneficial! It gives me peace of mind, a decent amount of back after services, good customer service and quick responsiveness. It is also very easy to use.
Insurer: Embrace
By: Alexia
Amazing company!
Embrace has been so amazing. Our dog got a fungus infection and needed a lot of treatment and procedures and they covered everything as it stated in the policy. It was easy and got our refund very quickly. Highly recommended!
Insurer: Embrace
By: Renata
Nicole was unable to resolve the issue as it an issuer that requires management to review.
Nicole was unable to resolve the issue as it an issuer that requires management to review. I have had nothing but positive experiences with Trupanion, hopefully this track record will continue.
Insurer: Trupanion Canada
By: Darlene