Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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My trial has turned into a permanent subscription
I decided to get pet insurance through my workplace during open enrollment. I have 2 high maintenance Great Dane pups and decided i'd give pet insurance a try for the year. If I didn't like it, I just wouldn't renew it. My youngest Dane had an upcoming neuter and gastropexy (bloat prevention) in the new year. We originally thought the surgery had gone well, however, after a few days something went wrong with the gastropexy. Of course, it couldn't have come at a worse time. It snowed that day and the operating vet shutdown due to weather. We had to make 2 trips to the emergency vet to get him comfortable enough to make it through the night to see his normal vet. Of course, all of this was very expensive. Fortunately, my young pup is feeling better. I submitted my claim for all the costs and was pleased to see that Nationwide covered most of the cost (90% after deductible met). Submission was fairly easy. I emailed the claim and a few weeks later I was surprised to see the check in the mail. Many thanks to Nationwide! You have made a believer out of me and I will be a member as long as I have my Danes!
Insurer: Nationwide
By: Al
Fast Reimbursement
Nationwide makes it easy to submit claims via their app. They process claims quickly and have answers to the claims in a timely matter. I would highly recommend this company.
Insurer: Nationwide
By: Katie
Timely & fair
Embrace communicates in a timely fashion with the clients re: their claims. They are fair & the claims are processed quickly! Thank you, Embrace!
Insurer: Embrace
By: Deborah
Excellent
Such great service and so easy to submit claims.
Insurer: ASPCA
By: D
Responsive and caring.
Responsive and caring.
Insurer: Trupanion
By: Karen
Sam was very pleasant to talk to.
Sam was very pleasant to talk to. She empathised with theissue I was having but told me I had to wait 3 days for another person to give me a decision on my veterinarians appeal since they had the weekend off. Really?Shouldnt another person be able to handle an appeal in a more timely manner?I had no choice-Sam said they had to read 9 pages of notes,whats that like 15 mins to 1/2 hour?Well I dont know the inner workings of an insurance company but did appreciate Sams willingness to help resolve the issue.Hope I get an answer today
Insurer: Trupanion Canada
By: Christine
Friendly and quick responses.
Friendly and quick responses.
Insurer: Trupanion
By: Johanna
Ashley was very helpful
Ashley was very helpful
Insurer: Trupanion Canada
By: Barrie
Every person I have spoken to has been helpful caring and concerned
I have had to call customer service 3 or 4 times in the last couple of months & every person I have spoken to has been helpful, caring & concerned. Love Trupanion!
Insurer: Trupanion Canada
By: Kerri
Always have had great service from Trupanion
Always have had great service from Trupanion
Insurer: Trupanion Canada
By: Sue