Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
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The claim process was completely hassle free, everyone we dealt with was friendly and helpful, and I couldn't be more satisfied.
Our dear sweet pup lost her battle, but Embrace was there with us when we needed it to process a pre-approval form for an expensive procedure, and provided full payment on our claims quickly and efficiently.
Insurer: Embrace
By: L
Great insurance and quick response
A great piece of mind with great insurance for my pet. Its very reassuring to know through what was an uncertain time for my pet, my pet insurance was quick to accept and respond so I could pay my vet bills. Thank you
Insurer: Embrace
By: Kathleen
Great service and prompt refunds.
Great service and prompt refunds. Super friendly office staff. Highly recommended!
Insurer: Trupanion Canada
By: Marnie
Tru[anion has always been very responsive and fair with all of our claims.
Tru[anion has always been very responsive and fair with all of our claims. Easy processing and prompt payment when applicable. It is very comforting and reassuring to know Trupanion is there when illness occurs.
Insurer: Trupanion
By: Kathleen
Always a pleasure dealing with Regina
Always a pleasure dealing with Regina
Insurer: Trupanion
By: Debora
My dog has been battling cancer.
My dog has been battling cancer. Trupanion has been there through all of it helping me deal with his cancer without concern about the financial challenges. I recommend you to everyone who has a pet.
Insurer: Trupanion
By: Melanie
Our experience with Trupanion has always been positive.
Our experience with Trupanion has always been positive. Our coverage came through very quickly and took some of the stress off that an emergency vet bill can bring knowing that a good portion of the bill would be covered.
Insurer: Trupanion Canada
By: Reighmore
always helpful and friendly people to talk to
always helpful and friendly people to talk to and have any answers you need and can explain so you can understand
Insurer: Trupanion
By: Douglas