Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Best Service Ever!
My employer began offering Nationwide's Pet insurance this year. I find the service to be outstanding, the value to be great, and the price is reasonable. We have two dogs and our return on investment (ROI) has been met! It allows me to take them to the vet when they need to, not just when I can afford to. I a better parent to my fur babies as a result. Thank you.
Insurer: Nationwide
By: Linda
So Thankful for Embrace
I'm so thankful that we have Embrace, the whole claim process is easy and I couldn't be happier with my entire Embrace experience!
Insurer: Embrace
By: Christine
Life Savers!
Such an amazing company to deal with, never any questions regarding claims. Our dog Fordson spent 6 days in icu care at Hospital while they tried to diagnosis what was wrong, after many tests and procedures they were able to help him... without Pets Plus Us we would never been able to go ahead with all those tests! They helped save Fordson!!
Insurer: Pets Plus Us
By: Julie
Everything I could've hoped for.
Figo has been really good to me and my dog. They did have a small issue with the time it took to process claims, but it's much better now. The last 2 claims I made were both processed within 12 hours. I truly love it. Of course it's not perfect, but I love that they offer a 100% reimbursement option and are true to it. They don't cover maintenance stuff and routine stuff, but everything that has been unexpected with my dog they have been there for us.
Insurer: Figo
By: Fernando
Embrace provides a good service
I have had an Embrace policy on my two boxers and have been more than satisfied. I have recommended Embrace for the coverage they provide, the good service and the willingness to consider your questions.
Insurer: Embrace
By: Anthony
The best pet insurance hands down!
Submitting a claim is the absolute easiest and most convenient. I am always reimbursed promptly and the level of customer service is superb. Agents are always kind and courteous and treat me with a high level of respect.
Insurer: ASPCA
By: Sheila
Hassle free coverage of my dogs torn CCL and luxating patella
At the end of April 2018 I had to use my pet insurance, Trupanion, for the first time. My 8 year old yorkie tore his CCL and had a luxating patella. The vet preformed both surgeries at once. $3800 later and he is on the road to recovery. I called Trupanion as soon as I knew he would need surgery and they could not have been nicer. Every time I called they asked about Jasper and every time they were polite and very helpful. Filing the claim was super easy and they are sending me a check which was for 90% of my cost after my deductible. I could not be more happy. You never want to have to use insurance, but it sure is nice to have, even better now that I have dealt with Trupanion in an actual claim.
Insurer: Trupanion
By: Dave
Trupanion staff have always been helpful and pleasant.
Trupanion staff have always been helpful and pleasant.
Insurer: Trupanion Canada
By: Susan
The service I receive from Trupanion is always top notch however I do feel that the insurance pricing is a little steep.
The service I receive from Trupanion is always top notch, however, I do feel that the insurance pricing is a little steep. I have 2 pups insured and it was climbing pretty high for monthly payments! The pups are only aged 3 and 4 (nearly) and it was 87.00 for one and 78.00 for the other as the deductibles were quit low (one was 100 the other was 150).
Insurer: Trupanion Canada
By: Marie
I always recommend Trupanion.
I always recommend Trupanion. I have a senior dog who has several health issues and Trupanion has saved me from paying the entire costs of testing and medications. My experience with Trupanion has always been kind, compassionate and caring.
Insurer: Trupanion
By: Elaine