Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
Other Categories
happy
Great, rapid claim resolution with updates to the progress and great customer service.
Insurer: Trupanion
By: Glen
Claim processing
I had two claims this year both were handled promptly by Nationwide.
Insurer: Nationwide
By: Chris
Quick and efficient, very responsive to questio
Excellent customer service, they processed my claim after I lost my receipts
Insurer: Pets Plus Us
By: Anne
Happy customer
Very happy for fast response on claimes, and the fast reimbursement, and the e-mails on checking how my dog is doing. I thank you so much for your services.
Insurer: Nationwide
By: Nuha
Reimbursement doesn’t seem to be a priority
When I filed my first claim, it took 3 months to get it reimbursed. I had called 3 times, send medical records twice, and they requested additional time once. I had to file an emergence claim a couple of months later, and that claim was paid quickly, along with the first one!
Insurer: Nationwide
By: Darlene
Awesome service.
Awesome service. Every time. Enough said..!! It doesn’t get any better than this.
Insurer: Trupanion Canada
By: Bill
Rep as always was very knowledgeable and professional.
Rep as always was very knowledgeable and professional. Payments are processed quickly.
Insurer: Trupanion
By: Pamela
I wish Trupanion was my health care provider for humans.
I wish Trupanion was my health care provider for humans. I love knowing that my Pet is covered by Trupanion . It helps in my decision making, knowing that financially there’s help in my Pets care. Truly happy with the whole Trupanion organization. From the reps on the phone to the reps answering e-mail. The whole team is fast, friendly and effective.!
Insurer: Trupanion
By: Rose