Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
Other Categories
Terrific company to work with!
Our AKC GSD (with a health guarantee but it is our choice not to return her to the breeder, and she was spayed at five months old - ?) developed severe osteoarthritis in her front left leg when she was about 18 months old. We insured her with EMBRACE the day we bought her, just as I have insured other dogs over the years. The tests to diagnose the extent of the issue were expensive, and EMBRACE paid without question. EMBRACE has paid its share of every drug and every treatment throughout the past almost five years of her life without question upon receipt of the claim form and documentation. I have never been in a Veterinarian’s office when I haven’t discussed the benefits of EMBRACE with at least one other pet owner. My statement when people complain about the cost of Veterinary care is, “Do you want to have to make a decision about the future of your dog based on finances? I don’t, and that’s why my dogs are insured with EMBRACE.” Customer service is fantastic - quick, caring, informative - and I read and save EMBRACE’s newsletters. I cannot say enough about EMBRACE and have told Customer Service that if they ever offer “people health insurance” I am cancelling my policy and insuring myself with EMBRACE. I am very pleased with this company - the staff is exceptional, the price of the policy is fair, reimbursement is quick and easy.
Insurer: Embrace
By: Judith
Furtabulous
We love Nationwide Pet Insurance, we have had many pets but this is the first time we decided to use Pet Insurance recommendation from our son & friend. They are so nice & helpful & quick in processing claims. Best friends to our furry family members.
Insurer: Nationwide
By: Bill
Highly recommend this user friendly insurance
The service and use of technology make the whole process worth it. The turnaround time for the reimbursement is reasonable as well. I find the insurance well worth it!
Insurer: Nationwide
By: Gina
Nationwide is a Godsend!
We own two English bulldogs who are happy and get the care they need and deserve because of Nationwide’s wellness plan. Nationwide checks in on them, does follow ups, and processes claims quickly. Choosing Nationwide is a no brained for pet owners.
Insurer: Nationwide
By: Susan
Excellent service and coverage!
We are very happy with the policy and coverage...claims are fast and fair...the online claim process is easy to follow...would recommend to any pet owner.
Insurer: Nationwide
By: Charles
Fast and hassle free
Fast and hassle free. Followed up with me after surgery to see how dog was doing and how my claim experience was. Great service.
Insurer: ASPCA
By: Sean
Having Trupanion, best decision ever!!!
I purchased Trupanion for my 2 dogs 5 years ago. At times i wondered why as they were both healthy and I seldom used it. Recently my 9 year old dog was diagnosed with a heart murmur and cataracts at the same wellness visit. Having Trupanion with me helped my decisions making an easy one. She is home after cataract surgery doing well. She can see and her murmur is being treated. I tell all my family and friends what a truly great organization Trupanion is. From their friendly phone staff to their quick response e-mail team. I couldn’t be happier!! They are always there for you. I wish I could say that about my own health care team.
Insurer: Trupanion
By: Rose
Fully Embraced
There are not enough words to describe the support and fast claims service provided by Embrace Pet Insurance. My 3 year old male had 2 surgeries 2 months apart. The total cost was over 11G (bi lateral ACL-TPLO). Embrace's coverage saved his life. Thanks to everyone at Embrace for the support and lightning fast claims service.
Insurer: Embrace
By: Stephen
Exceptional
Beau has had extensive (and expensive) health issues over the past few years. Embrace has been by our side through the whole process. Very supportive with exceptional customer service. I highly recommend Embrace to anyone considering insuring their pet’s health.
Insurer: Embrace
By: Douglas
Awesome Pet Insurance Company!
Recently, my Scottish Terrier was diagnosed with a melanoma tumor on his lip. My policy plan has covered all of the expenses and when I submit a claim, I generally receive reimbursement within 2-3 business days. Great insurance company! They also have great customer support.
Insurer: Embrace
By: Keith