Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
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Very Happy
VPI Insurance has been a god send. They are prompt with their payments and very fair with the claims. Both of our dogs are insured and we are very happy with everything.
Insurer: Nationwide
By: Janice
They do not respond to emails, they do not answer their phones
Had a question regarding my member sign in, I have no problem holding or being placed in a queue but i do have a problem when the phone rings and rings goes to a busy signal. If I new I was working with a company with that kind of customer service i would have gone elsewhere!!
Insurer: ASPCA
By: John
FCE Spinal Stroke
My deaf boxer suffered an FCE on Feb 23, 2018. Embrace has covered everything from theMRI, Assisi Loop, holistic accuoubture, electrotherapy and treadmill therapy and countless other claims. They are absolutely the best Pet Insurancd company around. I have had them for about 10 years and not one complaint!! Thank You Embrace!!
Insurer: Embrace
By: Jennifer
Covered care, wish human insurance was this great!
Hamilton’s specialist evaluation with his neurologist was reassuring and I appreciate the support from Nationwide. Pets are expensive and this support softened the blow. He’s doing well now!
Insurer: Nationwide
By: Caroline
Excellent customer service
Excellent customer service and very quick to process claims.
Insurer: Trupanion
By: Grace
Always receive great service
Always receive great service
Insurer: Trupanion Canada
By: Jeannette
Claims are handled quickly
Claims are handled quickly, knowledgeable staff!
Insurer: Trupanion
By: Catherine
Ale was very kind and compassionate even after my girl has been gone a bit now.
Ale was very kind and compassionate even after my girl has been gone a bit now. I been with Trupanion for quite a few years now. Have always been 100% satisfied and amazed at the compassion every one has for my babies. I run a non profit for Great Danes (Great Danes of Our Hearts Mission ) and constantly refer owners to Trupanion !
Insurer: Trupanion
By: Sue